Search the 24 jobs at Equiniti

Carrying out clerical and support duties, responding to processing enquiries, contributing to team workload, improving own skills, ensuring compliance with procedures and regulations, and maintaining quality and security standards.

Act as a Subject Matter Expert supporting team and team leader, provide quality monitoring, coaching, and improvements for team performance. Collaborate with UK team to ensure best practices are shared and service standards are met. Support operational unit adherence to quality policy, information security policy, and management system. Develop personal skills and technical knowledge. Drive and improve team results, demonstrate exceptional leadership skills with technical proficiency.

The Customer Experience Executive - Voice Process role at Equiniti involves answering inbound calls and emails from shareholders, assisting with queries, and contributing to the team's workload. The candidate is expected to improve their skills and identify areas for process improvement.

Lead a team to deliver quality service to customers, oversee workflow, contribute to planning, and ensure adherence to internal policies and standards.

Principle Customer Experience Executive responsible for quality checking, complaint analysis, trend analysis, and continuous improvement in the EQ India Operations team. Collaborates with global EQ Group functions to support various solutions and operations from offices in India. Key duties include quality data analysis, coaching, process improvement, and team training. Requires 12 months of experience as a Senior processing executive and strong leadership skills.

To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department.

Assist shareholders with shareholding account queries, buying and selling shares within service standards. Work closely with EQ Group functions to provide operations support. Answer inbound calls, emails, and assist shareholders with queries. Ensure compliance with procedures and regulatory requirements. Work in US business shift hours and adhere to holiday calendar.

The Pension Project Analyst (PPA) role at EQ is crucial in delivering annual events, managing tasks, providing recommendations, implementing solutions, and maintaining data integrity within the constraints of time and budget. The role requires strong analytical skills, attention to detail, and results focus.

As a Transition Lead, you will play a pivotal role in managing and executing transition activities within the organization. This includes coordinating and overseeing the successful implementation of changes, ensuring minimal disruptions to ongoing operations. The ideal candidate must have strong leadership qualities, excellent project management skills, and a proven record of accomplishment of successfully guiding teams through transitions.

The Senior Processing Executive at Equiniti will handle complex transaction processing within the Retirement Solutions team. Responsibilities include completing clerical duties, responding to processing enquiries, contributing to team workload, ensuring compliance, and improving processes. The role requires 12 months of processing agent experience with a focus on DB pensions sector. Excellent communication and organizational skills are essential.

The Group Risk Manager at EQ is responsible for coordinating and executing risk management activities across the Group of companies, ensuring risks are identified, assessed, monitored, and reported in accordance with the Group Risk Policy and Risk Management Framework. The role involves overseeing risk identification, control assessments, developing risk reporting, and enhancing the Risk and Control framework to improve the control environment at the process level. The successful candidate should have demonstrable Risk Management expertise, experience in developing risk analytics and key risk indicators, and knowledge of Financial Services industry trends related to Risk Management and Corporate Governance.

The Principal Process Executive is responsible for quality checking, complaint analysis, trend analysis, and continuous improvement in the Retirement Solutions team. They work closely with various EQ Group functions to provide operations support. Key responsibilities include data compilation, coaching, root cause analysis, driving improvements, and ensuring team performance meets business goals.

To carry out a range of assigned clerical and support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction. Responsibilities include data administration, responding to processing inquiries, improving skills and processes, ensuring compliance with procedures and regulations, and completing work within quality and security standards.

Assist shareholders in buying and selling shares, handle customer queries, adhere to procedures and service standards, work in US shifts, demonstrate excellent communication skills and customer focus.

Customer Experience Executive role at Equiniti India - Operations involves assisting shareholders with buying and selling shares, answering queries via calls and emails, ensuring compliance with procedures and standards, and contributing to team workload.

Assist shareholders buying and selling shares, support customer queries, answer inbound calls and emails, improve own skills and processes, ensure compliance with procedures and regulatory requirements.

The Software Engineering Manager at Equiniti is responsible for guiding and leading excellence within the teams to enable market-leading software engineering standards. They oversee line management, software development processes, and drive optimization of the engineering lifecycle. Additionally, they mentor and guide engineers, foster relationships with central EQ functions, and build a strong talent pipeline.

Responsible for converting and migrating historical equity data for new clients into systems, ensuring data accuracy and reconciliation. Collaborate with internal departments and IT group for data integrity. Manage client setup and ongoing data processing. Attend client meetings and manage data staging to production environment. Requires 3-5 years of experience and proficiency in MS Office and Project Management Tools.

The Quality Assurance Associate is responsible for monitoring and evaluating the quality of customer interactions through phone, written, and email contact. They provide feedback, coach team members, and maintain quality performance records. The role also involves communication management, risk assessment, compliance adherence, and contributing to the Quality Monitoring Program.

The Engineering Manager will guide, drive, and lead excellence within the teams to enable market-leading software engineering standards for the development and delivery of innovative products.