Search the 8 jobs at Everise

The Senior Manager - Workforce Management is responsible for overall management and direction of the workforce team, ensuring client/customer goals are met by analyzing work volume variances, forecasting, adjusting scheduling/staffing levels, and monitoring service levels. The role involves working with clients to build staffing strategies and creating scheduling matrices for optimal productivity and efficiency.

The Manager - Human Resources position at Everise involves data analysis, compensation and benefits analysis, employee relations, HR policy development, training and development, HR systems management, compliance support, strategic HR planning, project management, employee engagement, and HR metrics tracking.

Coordinate with stakeholders to gather data for forecasting and staffing requirements, analyze resource planning, design performance reports, maximize revenue, and drive success with correct action plans. Qualifications include 8 years of experience, FTE modelling, vendor management, strong communication skills, and proficiency in Excel VBA.

The Lead Scheduler is responsible for creating call volume forecasts, calculating staffing requirements, and organizing schedules for contact center operations. They work directly with the operations team and the client to ensure staffing levels meet business needs in real-time. The role involves monitoring call patterns, creating scheduling matrices, preparing reports, and proactively monitoring associate performance.

The Incident Manager oversees and manages the incident management process within the organization, ensuring timely resolution and high service availability. Responsibilities include incident response, process improvement, team coordination, stakeholder communication, and compliance with ITIL standards.

Responsible for collection, modeling, analysis, and delivery of financial data to support management decisions. Assist in automation of forecasting and planning models, maintenance of financial statements models, preparation of financial projections, and other financial analysis tasks. Must have a strong work ethic and be a team player.

The Assistant Manager - Finance will be responsible for financial modeling, analysis, and data delivery to support management decisions. Duties include automation of forecasting and planning models, maintaining financial statements, preparing financial models and ad-hoc analysis, and assisting in budgeting processes.

The Assistant Manager - Finance will be responsible for financial modeling, analysis, and delivery of data to support management decisions. This role involves automation of financial models, revenue forecasting, cost analysis, and cash flows.