Account Maintenance Rep II

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained.

What You'll Bring:

The Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, and/or research and complete credentialing. Back Office Operations Rep support both customer and consumers who use TU services to screen individuals for account membership and credentialing.
• Maintains a consistent high level of knowledge regarding TU products, services, and tools.
• Understands and consistently demonstrates knowledge of specific business processes when performing all back office operations work.
• Ability to prioritize workflow ensuring departmental procedures are maintained in a fast paced environment.

* Entering data in TransUnion Billing system Online Portal and maintaining accurate records of valuable company information.

* Verifying accurate data entry input by comparing input to its source in Salesforce.

* Effectively communicate any issues that arise with the Sales verticals.

• Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.

Impact You'll Make:

Performs other duties as assigned.
Knowledge, skills and abilities (KSA’s)
• 5-10 years of experience in an operations job role or customer care/support job role.
• Moderate skills in Microsoft applications
• Excellent verbal, written, and interpersonal communication skills.
• Must be self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively works to improve knowledge and adherence to company processes and procedures.
• Collaborates well with others in a team-oriented work environment.
• Adapts well to change and can adjust priorities as needed.
• Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Membership and Credentialing