Account Manager - Enterprise Sales (India)

HackerEarth is an AI-powered developer assessment platform that helps companies accurately measure developers' skills through online coding assessments. We take a skill-based approach to assessments, enabling organizations to create standardized tests across multiple technologies and accurately evaluate technical talent.

We serve 1,000+ customers globally, including several Fortune 1000 organizations, and have assessed millions of candidates across a wide range of programming languages, skills, and assessment formats. HackerEarth also has a global developer community that enables developers to improve their coding skills through challenges, competitions, and hackathons.

We are looking for an Account Manager – Sales who will be responsible for managing and growing HackerEarth's existing customer portfolio in India.

This is primarily a farming role. Your focus will be on building strong relationships with existing customers, driving renewals, identifying expansion opportunities, increasing account penetration, and ensuring that customers continue to see measurable value from HackerEarth's solutions.

You will work closely with key stakeholders across customer organizations, understand their evolving business and hiring requirements, and identify opportunities to upsell, cross-sell, and expand HackerEarth's footprint within each account.

• Own and manage a portfolio of existing HackerEarth customers across the India market.
• Build strong, long-term relationships with key stakeholders, decision-makers, HR leaders, Talent Acquisition leaders, and business leaders within customer organizations.
• Drive renewals, retention, upselling, and cross-selling across your portfolio.
• Identify opportunities to increase customer spends and expand HackerEarth's presence across different teams, business units, and use cases.
• Develop strategic account plans for key customers and build a predictable expansion pipeline for the month, quarter, and year.
• Understand each customer's business objectives, hiring challenges, product usage, and future requirements to recommend relevant HackerEarth solutions.
• Conduct regular account reviews and business discussions with customers to understand satisfaction, challenges, adoption, and expansion opportunities.
• Work closely with internal teams including Customer Success, Product, Solutions, Finance, and Support to ensure a seamless customer experience.
• Proactively identify accounts at risk and work with relevant teams to improve engagement and retention.
• Maintain accurate forecasts for renewals and expansion revenue.
• Drive commercial discussions and negotiations for renewals and account expansion.
• Ensure timely invoicing and collection of payments from customers.
• Maintain accurate account information, opportunities, interactions, and forecasts in the CRM.
• Develop a strong understanding of technical hiring and the HR Tech landscape to provide consultative solutions to customers.

• 4–6 years of experience in B2B SaaS sales, account management, customer growth, or enterprise account management.
• Proven experience managing and growing an existing portfolio of customers.
• Demonstrated success in achieving renewal, retention, upsell, cross-sell, or expansion revenue targets.
• Experience working with enterprise and/or mid-market customers in India.
• Strong stakeholder management skills with the ability to engage with senior decision-makers and C-level executives.
• Ability to understand customer pain points, identify business opportunities, and position solutions through a consultative/value-selling approach.
• Strong commercial acumen and experience handling negotiations and renewal conversations.
• Excellent verbal, written, presentation, and relationship-management skills.
• Strong forecasting and pipeline-management discipline.
• Ability to use CRM and other sales tools effectively to make data-driven decisions.
• A track record of consistently meeting or exceeding revenue targets.

We are looking for someone who:

• Enjoys growing existing relationships, not just acquiring new customers.
• Can turn a customer relationship into a long-term strategic partnership.
• Is naturally curious and takes the time to understand a customer's business.
• Can identify opportunities within an account that may not be immediately obvious.
• Is commercially driven and comfortable owning revenue targets.
• Is proactive about renewals rather than waiting until the contract is about to expire.
• Is comfortable navigating multiple stakeholders within large organizations.
• Has strong interpersonal skills and communicates effectively.
• Is a problem solver who listens carefully and recommends solutions that create business impact.
• Is disciplined, consistent, accountable, and motivated to build a strong career in B2B SaaS sales.

Success in this role would mean:

High customer retention + strong renewal rates + increased customer spend + expansion within existing accounts.

You would be expected to build relationships deep enough that HackerEarth is viewed not simply as a vendor, but as a long-term partner for technical hiring and developer assessments.