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Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:
- Performs routine maintenance tasks and provides system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
- Performs upgrades of databases such as adding new structures or elements & provides use of data access tools and techniques to enable information access by business users
- Deploys patches and patching bundles for operating system, databases, and servers as per the recommended frequency
- Codes, edits, and installs stored procedures and functions for accessing, maintaining, and populating databases
- Executes backup and disaster recovery SOPs for all operating environment components as per defined schedule
- Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems
- Ensures operating environment readiness for new system or application installation or migration by coordinating between vendors, and infrastructure team, and conducting defined tests
- Acts as Systems Administrator for various enterprise applications by addressing system problems and enhancing system functionality
- Monitors, compiles, and reports statistical data and trends relating to space, capacity utilization, server load distribution, performance metrics, service level compliance, DBMS and other operational parameters
- Makes appropriate modifications on client machines to facilitate the upgrades including upgrades to the database software, operating system, and adjustments to network related items
- Researches and analyzes the various product and service codes, standardizes product and service codes and assigns customer codes to a standardized list of products and services
- Researches issues and data discrepancies and facilitate process changes (internal and external) to ensure data integrity and quality
- Provides and/or coordinates training sessions and technical support for prospective, new and existing users
- Participates in programming and testing of software changes and coordinates the development of supporting documentation and user training
- Supports and complies with company's policies pertaining to HIPAA, ensures the integrity and safeguards protected health information (PHI)
- Establishes audit objectives and devises audit plans to ensure continued data integrity and security in our applications systems and assists in system audit responses
- Administer and maintain the business intelligence application to ensure optimal performance and availability.
- Configure user access, security settings, and system parameters within the BI tool.
- Monitor system performance, troubleshoot issues, and implement necessary updates or patches.
- Work with lead admins in addressing identified vulnerabilities.
- Screen all incoming Change Request and plan for maintenance, testing & Sign off.
- Collaborate with internal teams to understand BI requirements and provide technical support as needed.
- Assist in managing Windows and Linux infrastructure components as needed.
- Help with on-call support, Request queue management, incident resolution and maintenance activities during business off-hours.
- Support cross-functional teams by providing technical expertise on BI tools and infrastructure.
EDUCATIONAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:
- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL, ITSM Certifications
WORK EXPERIENCE:
0-2 years of directly-related or relevant experience, preferably in application support or system/application/database administration.
SKILLS & KNOWLEDGE:
Behavioral Skills:
- Assertiveness
- Creativity & Innovation
- Critical Thinking
- Impact and Influencing
- Multitasking
- Prioritization and Organization
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation, Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible, Puppet
- Citrix technologies like XenDesktop, XenApp, XenServer
- Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
- Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
- Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
- Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
