The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Agile Squad with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Indonesia is seeking a Process Analytics and Improvement, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products they deliver. They will accountable as agile squad Product Owner and performing business analytics, process improvement, create user story for enhancement and development of new technologies in related squad
What motivates you?
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
- Minimum Bachelor Degree (from all majors)
- Having min 3 year of experience in Insurance
- Has experienced as Product Owner/Technical & Business Analyst role
- Insurance/Banking and involve in Project Management
- Good at stakeholder management and communication skills in defining outcomes, communicating progress and facilitating discussion
- Good knowledge of digital enterprise enablement technologies and practices
Nice to Haves:
- Certified in insurance certification is a plus
- Advanced Microsoft Office
- Exposure to and understanding of Agile methodologies and experience of working in an Agile team
On the job you will:
1. Business Improvement
- Identify all existing process in New Business process and develop program/business improvement to increase New Business performance & Bancassurance Business through simplifying the process and system support.
- Assess any possibility to streamline the business process to be more effective & efficient.
- Act as Product Owner and coordinate with related parties regarding the initiative/development; able to collaborate with cross department.
2. Strategic Initiatives
- Responsible as squad Product Owner in driving strategy, planning and delivery of key capabilities aligned to the Value Stream customer journey at the squad level, including delivery features
- Actively involved in all squad event/ceremonies.
- Establish, create and manage User Stories for the squad development and emphasizing in the principle of Customer Centricity
- Actively involved in testing process of new/upgraded system
- Incorporates feedback from stakeholder to improve New Business on Bancassurance process
3. Standardization
- Coordinate with Business Unit to standardize procedures in term of items development in the squad so it can be aligned with current condition in the business.
- Prepare guideline for new system has been develop, provide training module to speed up the learning process.
- Responsible in the preparation and implementation of Strategic initiatives that has been develop by the squad.
- Establish and compile User Stories for squad development related to the initiative in accordance with Business Unit’s needs while still emphasizing in the principle of Customer Centricity
Our commitment to you
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
