AI ChatBot Developer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Detailed Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the globe.As a AI ChatBot Developer you should be able to design, develop and deploy conversational agents that can interact with humans in natural language. 

• Competency : 

AI ChatBot Developer

• This position is for an expert in NLP and Text Processing to help us develop applications that automate communication and customer services.You will use generative Artificial Intelligence, NLP technologies, and cognitive machine learning to develop chatbot applications and also integrate solution with multiple platforms.You will also manage the data coming from chatbot conversations and analyse them. You will identify, analyze, and interpret the pattern, trends, and conversational flow in complex data sets. You should demonstrate an increased focus on customer engagement and should possess working knowledge of Frontend Technologies-– HTML, CSS, JavaScript, JSON, and REST APIs. 

Skills Required: 

• Strong programming skills in languages such as JSON, Microsoft Azure, Python, Java, JavaScript, etc. 
• In-depth knowledge of natural language processing (NLP) algorithms and frameworks (e.g., NLTK, spaCy, TensorFlow). 
• Experience with chatbot development platforms and tools (e.g., Kore.ai, Yellow.ai, Dialogflow, Microsoft Bot Framework, IBM Watson). 
• Proficiency in working with LLM models like Azure OpenAI, and platforms including AWS Bedrock
• Proficiency in text preprocessing, indexing and RAG framework.
• Proficiency in integrating chatbots with APIs and other Lilly/3rd party applications. 
• Familiarity with machine learning techniques and algorithms. 
• Excellent problem-solving skills and attention to detail. 
• Ability to work collaboratively in a global team environment. 
• Strong communication skills to convey technical concepts effectively to non-technical people. 
• Experience with testing and quality control. 

Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, or a related field 

Key responsibilities include: 

• Develop robust and scalable GenAI powered conversational AI chatbots tailored to specific Lilly Service Desks requirements. 
• Collaborate with cross-functional teams to gather requirements, design conversational flows, and implement natural language processing (NLP) algorithms. 
• Design and integrate chatbots with various platforms and applications, ensuring seamless user experiences. 
• Stay updated with the latest advancements in NLP and AI technologies, implementing cutting-edge techniques into chatbot development. 
• Conduct rigorous testing and debugging of chatbot functionalities to ensure high performance and accuracy. 
• Optimize chatbot responses based on user interactions, feedback, and data analysis. 
• Work closely with UX/UI designers to create visually appealing and user-friendly chatbot interfaces. 
• Provide technical guidance and support to internal teams regarding chatbot integration and customization. 
• Document chatbot development processes, algorithms, and code for future reference and collaboration. 
• Collaborate with stakeholders to understand business requirements and translate them into technical specifications for chatbot development. 

Basic Qualifications: 

• 5+ years of experience in NLP 
• Deep understanding of NLP techniques and systems 

Additional Information: 

• Make the impossible possible in your quest to make life better. 
• Bring Analytics to life by giving it zeal and making it applicable to our business. 
• Know, learn, and keep up to date on the analytical, computational and scientific advances to maximize your impact. 
• Bring an insatiable desire to learn, to innovate, and to challenge yourself for the benefit of patients. 
• Thoroughly know conversational AI and machine learning concepts to build advanced bots. 

Desirable Skills:

• 5+ years of production model deployment experience for ML solutions 
• Highly motivated/self-starter with a sense of ownership, willingness to learn, and desire to succeed 
• Strong teamwork, problem-solving, and analytical skills 
• Deep knowledge of math, probability, statistics and algorithms 
• Strong understanding of Pharma Quality Standards and Practices
• Excellent leadership and interpersonal skills (both verbal and written) 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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