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As an AI Engineer, you will manage customer inquiries, serve as a product expert, facilitate project engagements, and enhance customer experience with Emergent's platform.
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $50M ARR in 7 months. 5M+ users across 190+ countries have built 6M+ applications on Emergent. We’ve raised $100M, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We’re solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We’re hiring builders who want ownership, speed, and impact at global scale.
What you will do:
- Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
- Serve as a Technical Subject Matter Expert for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services
- Solve technical issues of high-value customers and offer technical guidance and advice
- Work with Customer Product Partners to offer white-glove service to offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and prompt resolution
What you will need
- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages with strong infrastructure expertise
- Excellent written and verbal communication under time pressure - able to convey technical concepts clearly to non-technical audiences and guide them
- Well versed in code reviews, design discussions and solving complex systems problems
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- A proactive, ownership-driven mindset and genuine empathy for customers building on Emergent
- Passion for helping customers succeed in vibe coding and building their dream apps while delivering a top-tier customer experience and helping them succeed
You'll have the opportunity to:
- Work with cutting-edge technology while solving novel analytical challenges
- Shape the future of how businesses measure and optimize AI agent effectiveness
- Career growth path to Internal Tooling/ Engineering/ Product team
Let’s build the future of software together
Top Skills
Python
React
SQL
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