Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+, backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What you will do:
- Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
- Serve as a Technical Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services
- Solve technical issues of high-value customers and offer technical guidance and advice
- Work with Customer Product Partners to offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and prompt resolution
What you will need:
- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages with strong infrastructure expertise
- Excellent written and verbal communication under time pressure, able to convey technical concepts clearly to non-technical audiences and guide them
- Well versed in code reviews, design discussions and solving complex systems problems
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- A proactive, ownership-driven mindset and genuine empathy for customers building on Emergent
- Passion for helping customers succeed in vibe coding and building their dream apps while delivering a top-tier customer experience
You'll have the opportunity to:
- Work with cutting-edge technology while solving novel analytical challenges
- Shape the future of how businesses measure and optimize AI agent effectiveness
- Career growth path to Internal Tooling, Engineering, and Product teams
Benefits and Perks:
- Daily Meals: Lunch and Dinner provided
- Family Insurance: 3 Lakhs worth of coverage for you and your family
- Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
- Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.
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