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TransUnion

Analyst, Consumer Quality Support

Posted 23 Hours Ago
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Hybrid
Makati City, Southern Manila District, National Capital Region
Junior
Hybrid
Makati City, Southern Manila District, National Capital Region
Junior
The Analyst, Consumer Quality Support will conduct quality analysis on member inquiries and contributions, coordinate with members to correct their data, assist with disputes, manage member issues, and contribute to achieving the team's revenue targets. This role requires strong technical communication skills and the ability to work collaboratively in a hybrid environment.
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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

Qualification

  • Requires bachelor degree in any financial or IT related fields. 
  • Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation.
  • Requires excellent written and verbal communications skills with a background in technical communications.
  • Expert level in Microsoft excel.
  • With working knowledge of SQL, python and other automation/database tools
  • Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.  
  • Works closely with other teams especially within Operations.
  • Build excellent relationship in both internal stakeholders and external TUPH members.
  • Willing to work in hybrid and at least 40% working from the office each month.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two

Impact You'll Make:

Job Description

  • Should be able to do quality analysis on members enquiry and contribution.
  • Able to coordinate with members on their findings and encourage them to correct their data.
  • Should be able to assist on dispute and manage member issues
  • Support the goal of TUPH in achieving its yearly target revenue.
  • Assist in escalated issues and resolve it as soon as possible.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.


 

TransUnion's Internal Job Title:

Analyst, Consumer Quality Support

Top Skills

Automation
Database Tools
Excel
Python
SQL

TransUnion Bengaluru, Karnataka, IND Office

Primeco Towers - 5th floor, Bannerughatta Rd., Arekere MICO Layout, Main Rd. Panduranga Nagar, Bengaluru, India, 560076

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