Analyst, User Experience

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
The User Experience Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT User Experience Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Major Responsibilities

• End User Support, ensure that local IT infrastructure is operational and performing well.
• Maintain Audio/Video infrastructure and support, training to the end users.
• Engineering Tools (Mathworks, Dassault, Ansys, Altair, Vector etc.) configuration and 1st level troubleshooting.
• Stay updated on new developments and analyze reviews of, computing technologies
• Maintain quality service by enforcing organization standards
• Identify and resolve hardware and/or software issues in a timely manner
• Ensure ITGC / TISAX Compliance.

Knowledge and Education

• Well-versed with Microsoft Operating Systems.
• Well-versed with PowerShell scripts.
• Bachelor degree in Computer Science, Computer Applications, or Management Information Systems or equivalent from AICTE recognized University.
• ITIL certification.
• Microsoft Certification is desirable.
• VDI knowledge would be an advantage.

Work Experience

• 5 - 7 years of work-related experience

Skills and Competencies

• Strong customer service orientation
• Proven experience in IT Operations processes and ITIL
• Proven experience in end-user support
• Proven experience with Office365 tech support.
• Experience with setup, troubleshooting, and deployment of Windows / Mac devices
• Experience with setup, troubleshooting, and deployment of engineering software.
• Extensive knowledge of Active Directory, Group Policy, and Organizational Units
• Practical knowledge of spreadsheets, graphs, flow charts & presentations.
• Extensive experience with core software applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
• Excellent analytical, problem-solving, and mathematical skills
• Excellent written and oral communication skills
• Excellent understanding of the organization's goals and objectives
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas to technical and non-technical audiences
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment

Work Environment

• Occasional evening and weekend work to meet deadlines
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Regular overnight travel 0-10% of the time

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate