Customer Access Admin - 253

Description
PERMANENT WORK FROM HOME OPPORTUNITY!!!
JOB TITLE : CUSTOMER ACCESS ADMIN
SHIFT TIMINGS: 7 PM IST to 4 AM IST inclusive of 1 hour break (Shift allowances applicable)
Why You Want This Position:
Enverus is a leading energy SaaS company that provides highly technical insights and predictive/prescriptive analytics to empower customers to make informed decisions that increase profit. As an Customer/Application Access Admin, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus.
Key Responsibilities:

• • Solve technical problems concerning customer accounts
  • Respond to internal/external stakeholder issues within agreed SLAs
  • Escalate issues efficiently to the proper teams and track when issues are resolved.
  • Work alongside support agents to assist customers with basic login/data issues. Determine the root cause of the problem and explain the solution(s).
  • Learn new systems as new products/services release.
  • Process tickets to renew, upgrade, and set up new clients within agreed SLAs
  • Maintain customer accounts in multiple databases, ensuring data is consistent between them.
  • Maintain internal resources for team members, assist with training new employees
  • Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via email, which may include rotating holidays and weekends.
  • Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value.
  • Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database.
  • Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions.
  • Communicate with Senior Customer Support Analysts regarding escalated tickets and advanced solutions to customer inquiries.
  • Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations.
  • Perform all other duties as assigned by the Manager.

This role is eligible for: Variable Compensation