Provide first-line support and debugging for .NET (C#) applications, manage and monitor Azure services, handle incidents and tickets to SLA, support deployments and testing, document fixes and runbooks, and collaborate with development and infrastructure teams to maintain stable production operations.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Key Responsibilities
Application Support & Debugging
- Act as first line of escalation for application incidents.
- Debug and troubleshoot issues in .NET (C#) applications; implement code-level fixes where feasible.
- Work with development teams for complex escalations and provide detailed technical analysis.
Azure Environment Management
- Monitor and maintain application components on Azure (App Services, SQL Database, Storage, Redis, Key Vault).
- Troubleshoot connectivity, deployment, and performance issues.
- Support staging and production deployments with pre- and post-release validation.
Incident Handling & User Support
- Handle incoming tickets, track progress, and ensure resolution within defined SLAs.
- Document issues, fixes, and workarounds in knowledge base/runbooks.
- Provide clear communication to stakeholders on status and resolution.
Testing & Validation
- Perform smoke and regression testing during deployments.
- Validate integrations, API communication, and access controls.
- Support QA teams in defect verification and release readiness.
Monitoring & Maintenance
- Configure and monitor logs, alerts, and dashboards using Azure Monitor/App Insights.
- Perform regular health checks on core application services.
- Participate in performance tuning and proactive maintenance.
Required Skills & Qualifications
- 3+ years of experience in application or production support.
- Strong knowledge of .NET (C#) with ability to debug and fix code.
- Hands-on experience with Azure services (App Services, SQL, Storage, Redis, Key Vault).
- Proficiency in log analysis, SQL queries, and API troubleshooting.
- Familiarity with incident management/ticketing systems (e.g., JIRA, ServiceNow).
- Understanding of SDLC, deployment workflows, and release processes.
- Strong problem-solving and communication skills.
Nice-to-Have Skills
- Exposure to CI/CD pipelines (Azure DevOps preferred).
- Experience with containerized applications (Docker/Kubernetes).
- Knowledge of authentication/SSO mechanisms (JWT, OAuth, OpenID Connect).
Experience with monitoring/logging tools like App Insights, Log Analytics, or Splunk
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