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Information Technology
The Application Support Engineer identifies and solves issues in business systems, providing quality management and client requirement analysis.
Top Skills:
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Information Technology
The Application Support Engineer resolves issues in business systems, provides feedback on service quality, and analyzes data using tools like Excel and Power BI.
Top Skills:
ExcelPower BIPower PointWord
Information Technology
As an Application Support Engineer, you will identify and solve issues within critical business systems and provide ongoing system support, focusing on EPIC Systems.
Top Skills:
Epic Systems
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
"Summary: We are seeking a skilled Network Infrastructure Engineer to manage, monitor, and troubleshoot network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management. Roles & Responsibilities: * Flexible to work in 24x7 rotational shifts, including weekend * Monitor and maintain enterprise network infrastructure to ensure high availability and performance. * Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components. * Perform network changes following standard change management processes (ITIL-based). * Support WAN/LAN connectivity, VPN, wireless, and data center network environments. * Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues. * Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).r * Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention. * Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues. * Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow. * Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives. * Maintain up-to-date network documentation, diagrams, and configuration records. * Participate in incident bridges and coordinate restoration efforts during major outages. Professional & Technical Skills: *Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs. *Platforms: * Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches. * Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak). * Juniper: EX/QFX series, Junos. * Palo Alto: Prisma SDWAN, VPN. * Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage). * Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave. * Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Understanding & Basic knowledge on Zscaler & F5 * Familiarity with cloud networking (AWS, Azure, GCP). * Basic scripting knowledge (Python, Ansible) for network automation. * Education: * Bachelor’s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
"Summary: We are seeking a skilled Network Infrastructure Engineer to manage, monitor, and troubleshoot network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management. Roles & Responsibilities: * Flexible to work in 24x7 rotational shifts, including weekend * Monitor and maintain enterprise network infrastructure to ensure high availability and performance. * Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components. * Perform network changes following standard change management processes (ITIL-based). * Support WAN/LAN connectivity, VPN, wireless, and data center network environments. * Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues. * Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).r * Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention. * Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues. * Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow. * Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives. * Maintain up-to-date network documentation, diagrams, and configuration records. * Participate in incident bridges and coordinate restoration efforts during major outages. Professional & Technical Skills: *Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs. *Platforms: * Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches. * Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak). * Juniper: EX/QFX series, Junos. * Palo Alto: Prisma SDWAN, VPN. * Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage). * Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave. * Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Understanding & Basic knowledge on Zscaler & F5 * Familiarity with cloud networking (AWS, Azure, GCP). * Basic scripting knowledge (Python, Ansible) for network automation. * Education: * Bachelor’s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.15 years full time education
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
