Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. This role focuses on the end-to-end delivery of planning and scheduling solutions using Delmia Quintiq. The consultant will bridge client needs with technical execution, ensuring solutions are designed, tested, implemented, and supported to enhance efficiency and meet business KPIs. Roles & Responsibilities: • Collaborate with clients and technical teams to design, configure, and optimize scheduling solutions using Delmia Quintiq Scheduler to address Supply Chain Optimization planning challenges. • Gather business requirements, define scheduling rules and constraints, and translate them into functional configurations and optimization strategies. • Map the current (“AS-IS”) and future (“TO-BE”) business processes to ensure alignment with client needs and maximize solution value. • Deliver functional testing, conduct solution demonstrations, and train end-users to ensure adoption and effective use. • Define conceptual, logical, and technical project architecture and execute testing plans. • Provide ongoing functional support to clients during implementation and operational phases. • Act as a trusted partner to client planning teams, helping them handle complex planning challenges and optimally leverage the scheduler. • Involve stakeholders in workshops to analyze processes and document functional specifications. Professional & Technical Skills: • Bachelor’s degree in Industrial Engineering, Computer Science, Operations Research, or a related field. • Experience with Delmia Quintiq Scheduler or similar advanced planning and scheduling tools. • Understanding of constraint-based scheduling, resource allocation, and optimization methods. • Strong analytical thinking, attention to detail, and solution-focused orientation. • Excellent communication and interpersonal skills for effective client engagement. • Familiarity with Agile methodologies, functional testing, deployment processes, and release management is beneficial. Additional Information: - The candidate should have minimum 2 years of experience in Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.