Artificial Intelligence (AI/ML) Product Manager

Job Description
As part of the International Private Bank (IPB), the product team aims to create a fully-integrated digital experience for IPB clients and design end-to-end journeys bringing the advisor, service, and client experience closer together. It's an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate business growth and achieve efficiency goals globally.
Job Summary:
As an Artificial Intelligence (AI/ML) Product Manager within our dynamic team, you will be responsible for the product vision and strategies to come up with effective solutions that are valuable, viable, usable, and feasible. You will be required to quickly learn the constraints of our business from various sectors including Data, Trading, Finance, Operations, Legal, Compliance, and Privacy. Your role will involve gaining a deep understanding of our users and the data about how they engage with our products, tracking industry trends and the competitive landscape to provide comprehensive product expertise to the business. You will primarily partner with Technology and Design but consistent engagement with Advisors and Business Management stakeholders through the entire product management lifecycle will be necessary to ensure the businesses needs are met.
You will primarily partner with Technology and Design but consistent engagement with Advisors and Business Management stakeholders through the entire product management lifecycle will be necessary to ensure the businesses needs are met.
Candidates should have excellent communication skills, the ability to influence and negotiate, be able to work as an individual contributor as well as a team, strong skills around the Agile framework, an equal appreciation of the discovery and execution process and able to quantify delivery into success measures.
Job Responsibilities

• Understand client and advisor needs. Invests in a deep understanding of the business opportunity, advisor & client needs and competitive landscape to inform which initiatives and features to pursue. Participates in research to uncover advisor & client needs, and to inform feature definition so that it is relevant and useful.
• Wake up daily and be passionate about AI & Innovation - focused on how to bring to life within the Private Bank. Drives the product roadmap to meet business goals and provide a leading customer and product experience. Partners with developers and UX designers to deliver intuitive and differentiated user experience. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.
• Define and track KPIs for usage & impact (both quantitative & qualitative) metrics - evangelize for adoption
• Drives the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
• Embody true "customer-obsession" in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and advisor feedback to shape our design and roadmap.
• Establish approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics
• Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Servicing, Legal, Risk & Control functions across the International Region

Required qualifications, capabilities and skills

• 7 + years of experience in financial services
• Experience managing product delivery across multiple work streams with varying timelines, priorities and complexities , ultimately launching new / enhanced product to market
• Ability to prioritize projects, say 'no' when required, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
• Experience in KPI frameworks such as OKRs or HEART to communicate measures of success. Proven ability to execute via successful internal partnerships with other organizations.
• Influence peers with diverse points of view and build consensus. Excellent leadership skills - of product, programs, projects, and teams.
• Structured thinker, effective communicator with excellent written communication skills.
• Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Highly self-motivated and ability to remain calm under intense pressure.
• Strong understanding of different technological development methodologies (e.g., Agile) and design techniques with ability to successfully lead regardless of approach.

Preferred qualifications, capabilities and skills:
Experience preferably in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.