Company Description
Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.
We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.
Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.
Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.
Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.
Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.
Job Description
Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.
We are seeking an experienced ASPIRE Managed Service, Global Service Centre Configuration Manager, who is accountable for the Configuration Management practice which supports the entire ASPIRE Managed Service and its customers. This role ensures that all IT assets and configurations are accurately documented and maintained in line with the policies set out in the Configuration Management Plan.
Key Responsibilities:
- Manage, maintain and develop our Service Now Configuration Management Database (CMDB)
- Manage the Configuration Items (CIs) in the CMDB, ensuring accuracy of CI class, hierarchy and relationship management
- Define Configuration Management processes and procedures in line with organizational policies and objectives.
- Maintain CI records in the CMDB through a structured change management process.
- Assure CMDB accuracy by regular, frequent audits and the resolution of discrepancies in configuration data.
- Collaborate with other APSIRE Managed Service teams and stakeholders, to ensure seamless integration of Configuration Management with all other ITSM processes.
- Provide accurate and up-to-date reporting of CIs to ASPIRE Managed Service stakeholders to assist in decision-making.
- Monitor and report on the effectiveness of the Configuration Management practice.
Qualifications
Skills, Education & Qualifications:
- Strong understanding of ITIL framework.
- Proven track record of performing Configuration Management using Service Now.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Highly focussed attention to accuracy and detail.
- Strong analytical and problem-solving abilities.
- Strong leadership and team management skills.
- Flexibility to work outside regular business hours if necessary.
- ITIL v4 Foundation Certificate is beneficial.
- Additional certifications in project management (e.g., PMP, PRINCE2, Agile) could be beneficial.
- At least 3 years of ITSM experience, with a strong focus on Configuration Management.
- Experience of working in a Managed Service Provider (MSP).
- Proven track record of managing complex IT configurations in a large organization.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
