Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
Job Description:
We are seeking a dynamic and experienced Manager Training & Quality to join our team. The ideal candidate will be responsible for overseeing all aspects of training, including partner and in-house training programs, classroom OJT (On-the-Job Training), certification processes, process improvement initiatives, conducting audits, ensuring compliance with SOPs (Standard Operating Procedures), and effectively communicating with team members. The Training Lead will have 4-6 years of experience in training and will manage a portfolio of 50-100 agents.
Roles & Responsibilities:
- Develop and execute comprehensive training programs for both partners and in-house employees.
- Design and deliver effective classroom OJT sessions to ensure new hires and existing team members acquire necessary skills and knowledge.
- Establish and maintain certification processes to validate the proficiency of trained individuals. Continuously assess training programs and processes to identify areas for improvement and implement enhancements accordingly.
- Conduct regular audits to evaluate training effectiveness, compliance with SOPs, and adherence to best practices.
- Collaborate with cross-functional teams to develop and update SOP documents and processes related to training.
- Provide guidance and support to trainers and team members to ensure consistency and quality in training delivery.
- Monitor and track the progress of trainees, providing feedback and coaching as needed to facilitate skill development.
- Foster a culture of continuous learning and development within the organization.
- Serve as a liaison between the training department and other departments to address training needs and align training initiatives with organizational goals.
Mandatory Skills :
- Bachelor's degree in a relevant field or equivalent work experience.
- 5-8 years of experience in training, preferably in a similar industry.
- Proven track record of designing and implementing successful training programs.
- Strong understanding of adult learning principles and instructional design methodologies. Excellent communication and interpersonal skills, with the ability to effectively engage with diverse audiences.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience managing a portfolio of 50-100 agents is preferred.
- Proficiency in Microsoft Office Suite and other relevant software applications. Certification in training and development
If you are passionate about training and development and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our team and making a positive impact on our organization
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
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