Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Role Assistant Product Manager
Business Function Product
Reports to Product Function Manager
Department Product
Nature and Purpose:
Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels.
Accountabilities with Key Outcomes:
1 Product Creation – Accountable for the creation of products as defined by Global Product Business Unit Leader
2 Manages the product range – manages the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance / housekeeping and ad-hoc analytics.
3 Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner.
4 Inventory – manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management.
5 Product Data Management – review online content of NPIs and legacy products and work with key stakeholders to make improvements to drive online sales.
6 Marketing co-ordination – work with the Strategic Sourcing Group (SSG) and suppliers to provide content for agreed marketing activities.
7 Quality – responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation.
8 Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialized training or experience required for the job. Indicate whether requirement is essential or desirable.
Essential
- Exceptional focus on customer service, quality and attention to detail
- Excellent communication skills
- Comfortable speaking with multiple global stakeholders
- Experience in managing multiple priorities and meeting deadlines/SLA commitments
- Excel and IT skills
- Ability to work autonomously & drive results
- Strong quantitative and data management skills
Desirable
- Experience of working in electronics components industry/and or distribution
- Experience succeeding in a Global Matrix organization
- Experience working in a customer service environment
- Technical aptitude
- Experience of working within a quality assured environment.
Job Impact/Influence Measures: Show data in approximate or in a range which job has impact on. Please state if the impact is direct or indirect. Think about financial elements e.g. budget, scale of role e.g. people management, network reach, sales impact etc.
- Direct impact on Sales, margin and market share of business unit
- Direct impact on supplier relationship through interaction and strong execution of product related matters
- Indirect influence over Asset, Sales, Marketing & e-Commerce through support of product strategy
Decision-making Authority: Indicate what decisions the job is expected to make and what it is expected to recommend.
- Limited. Decision making authority as directed by Business Unit leader, as a supporting role for this function
Shift timings:
UK shift - 1PM to 10 PM
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
