Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Associate Accounts Receivable Specialist
As part of the Revenue Accounting organization, the Associate Accounts Receivable Specialist will assist with billing, collections, and account reconciliations to ensure timely and accurate receipt of payments. This role supports the accounting team by maintaining customer records, processing invoices, and resolving payment discrepancies in a professional and efficient manner. The ideal candidate will demonstrate strong business acumen, analytical ability, and communication skills, and will thrive in a cross-functional, fast-paced environment.
Responsibilities
Onboard new contracts, amendments, SOWs, and change orders
Review customer sales orders for completeness per contract
Prepare and issue customer invoices and credit memos on a daily and monthly basis for subscriptions and professional services
Record and apply daily customer payments (ACH and wires) within NetSuite
Perform A/R aging analysis by monitoring account details for non-payments, delays, or irregularities and follow up with customers as needed
Assist the A/R and Revenue team with month-end closing activities, including A/R aging reports and account reconciliations
Maintain accurate and up-to-date customer records and contact information in NetSuite
Complete and maintain customer vendor forms as requested
Collaborate with internal departments to resolve billing or payment issues
Respond to customer inquiries regarding invoices after conducting appropriate research
Support audits and provide documentation as needed
Contribute to process improvement initiatives and assist with other ad hoc projects
Qualifications
Bachelor’s degree in Accounting, Finance, or Business preferred
At least 2 years of experience in accounting or billing; internship experience is a plus
Strong written, verbal, and interpersonal communication skills (internal and customer-facing)
Proficiency with Microsoft Excel
Excellent attention to detail with a high level of accuracy and consistency
Strong time management and prioritization skills in a fast-paced, evolving environment
Basic understanding of accounting principles
Ability to work well independently and collaboratively
Experience with NetSuite and Salesforce is a plus
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
