Associate Client Activation Manager

Company Description

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

About CJ:

Empowered with the world’s largest and most established affiliate marketing network, the CJ India team connects global brands and publishers to achieve scalable growth. Passionate about driving sustainable outcomes, the team thrives on providing meaningful solutions to real needs. The power of Epsilon data, collaborative culture, and commitment to innovation make this team the perfect space to grow one’s career. Daring to think big and drive bigger results is a core value that constantly inspires and gives the competitive edge to this team of diverse individuals.

Job Title: Associate Client Activation Manager

Why we are looking for you:

• You have proven experience in marketing technology, specifically with the "CJ" platform.
• You possess a strong understanding of various marketing technology solutions, such as feeds, batches, links, reporting, and initial tracking checks.
• You excel at managing multiple accounts and tasks without error in delivery.
• You have excellent customer service, communication, and interpersonal skills.
• You have strong influencer and negotiation skills.

What you will enjoy in this role:

• You will gain a comprehensive understanding of the marketing technology platform and its various solutions to explain and educate clients (both Business & Tech) to optimize their program setup.
• You will build and manage strong client relationships, utilizing strong influencing and negotiation skills.
• You will work in an open and transparent environment that values innovation and efficiency.
• You will collaborate with multiple teams internally and externally to support client onboarding and enhance client satisfaction.
• You will have opportunities to apply business management, financial concepts, and contracts knowledge to analyse business needs and develop recommendations.

What you will do:

• Own the understanding of client end goals and act as the principal contact for operational and tactical issues, representing the delivery of all products and services to the client.
• Assume ownership and success of each new client onboarding, leading all aspects of the launch with the client, and ensuring workflow expectations and timelines are met according to service level standards and account tiers.
• Create, update, and nurture processes with stakeholders across organizations.
• Deliver excellent customer service and manage customer operational relationships.
• Act as a liaison between multiple teams internally and externally to support client onboarding.
• Provide recommendations and best practices to ensure advertiser accounts meet maximum quality setup standards before launch.
• Participate in Sales handoff/Launch Kick-off calls.
• Prepare clear, concise, and persuasive communications for multiple audiences, demonstrating effective writing, presentation skills, and active listening.
• Analyze issues or problems and develop/implement corrective action plans.
• Meet and adhere to Service Level Agreement standards.
• Demonstrate strong communication etiquette in calls and emails.
• Work across and foster a team environment with Sales, Tech, Legal, Finance, and Client Development.

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field.
• 1+ year of experience working in digital marketing and project management
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple accounts and tasks without error in delivery.
• Strong influencer and negotiation skills.
• Knowledge of business management, financial concepts, and contract analysis.
• Exceptional problem-solving and analytical skills.
• Ability to work effectively in a team environment and collaborate with various departments.
• Good to have Project Management certification

Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
• Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.