Associate Consultant Quality, Global Learning Content Services

Job Title: Sr/Associate Consultant Quality, Global Learning Content Services

Path/Level: P1

Role Overview: As a Quality Sr/Associate, you will play a critical role in maintaining the quality standards of our Global Learning Content Services team and uphold the content standards and requirements of our business partners. Your expertise will contribute to the success of our learning programs by ensuring they meet high-quality standards, align with global and local Standard Operating Procedures, and provide an exceptional experience for our learners.

The role will report to a GLCS Leader at LCCI.

Key Objectives and Deliverables:

• Collaborate with instructional designers, developers, SME’s and other stakeholders to understand Learning project specifications and local requirements.
• Develop and execute comprehensive test plans covering all aspects of Learning courses, including functionality, accessibility, usability, content accuracy, language and user experience.
• Utilize a variety of quality assurance (QA) tools and methodologies to conduct rigorous testing of Learning modules (e.g., SCORM compliance testing, accessibility testing, user acceptance testing).
• Identify and document defects and bugs in Learning courses, clearly outlining the issue, impact, and suggested resolution and track using JIRA, SmartSheet.
• Work collaboratively with developers and designers to resolve identified issues and ensure timely implementation of fixes.
• Maintain detailed test case documentation and reporting throughout the Learning development lifecycle.
• Stay up-to-date on industry best practices and emerging trends in Learning quality assurance.
• Proactively identify potential quality risks and recommend preventative measures.
• Contribute to the continuous improvement of the Learning design and development process.

Qualifications:

• Bachelor's degree in communication, or a related field (preferred).
• Minimum 8- 10 years of experience in Learning quality assurance or a similar role.
• Proven experience in developing and executing test plans for Learning projects.
• Strong understanding of Learning development tools and methodologies (e.g., SCORM).
• In-depth knowledge of accessibility standards (WCAG) and best practices for Learning development.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and a commitment to quality.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to work independently and as part of a team.

Additional Preferences:  

• Experience working in a regulated environment.  
• Experience working with US organizations. 
• Strong organizational skills.  

 Education Requirements:  

• Bachelor’s degree in a scientific, health, communications, technology health related field.

Language Requirements:

• Written and verbal English proficiency.