About HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website -https://www.gohighlevel.com/
YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers
HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Team
The Calendars Module is a key component of the HighLevel platform, designed to empower businesses to secure more appointments and grow their client base. Our goal is to make scheduling seamless, intuitive, and highly effective for marketing agencies and their clients.
As part of the team, you’ll work on creating solutions that enhance user adoption, reduce friction in booking processes, and help agencies optimize their workflows. We’re focused on driving activation, retention, and trial-to-paid conversion while improving overall user experience and business outcomes.
About the Role
We are seeking an Associate Product Manager (APM) to join the Calendars Team. This role is ideal for a passionate individual who thrives in a collaborative environment. You will assist in building innovative scheduling solutions while refining existing features to better meet customer needs.
Your work will include understanding user behavior, conducting research, prioritizing features, and collaborating with cross-functional teams to deliver impactful product updates. You will play a pivotal role in driving the success of the Calendars Module by supporting key product initiatives and ensuring high engagement among users.
Your Responsibilities
- Understanding the aspirations, pain-points and user behaviour of HighLevel customers
- Identifying good ideas, cutting, prioritizing and visualizing solutions
- Validating solutions with real users at the wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments
- Analyzing beta feedback and writing user stories
- Collaborating with support, customer success, devs and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
- Instrumenting, analysing and learning from the user behavior when they interact with your features & products
- Working with Product Managers with a collaborative mindset and assisting them in achieving product objectives
Your Core Skills
- You are passionate about software products
- You have been involved in a successful (or unsuccessful) launch of a software product
- You have prior experience in either of the following
1. UI/UX DesignSoftware Development
2. Marketing of a Software product or service
3. Sales of a Software product or a service
4. Product Management
- You understand product development lifecycle or have a history of working on Software products
- You have been a leader either formally or informally and have demonstrated leadership skills in the past
- You can deconstruct software products and highlight good UX from bad UX
- You are well versed with SaaS and are generally aware of SaaS platforms out there
Additional Skills
- Skills of writing accurate and precise OKRs
- Experience in a B2B SaaS or agency environment
- You have been an APM or a PM before
- You have worked in Agile or SCRUM environment
EEO Statement
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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