Assist in the transition from BMC Remedy to ServiceNow by supporting system migration, user testing, documentation, and user support.
Job Purpose and Impact
Key Accountabilities
Qualifications
- We are looking for a detail-oriented and proactive Junior Change Management Analyst to support our organization's transition from BMC Remedy to ServiceNow. In this role, you will assist in ensuring a smooth adoption of the new IT Service Management (ITSM) platform and help maintain business continuity during the change process.
Key Accountabilities
- System Transition Support: Assist in migrating processes and data from BMC Remedy to ServiceNow under guidance from senior team members.
- User Testing & Validation: Participate in user acceptance testing (UAT), validate migrated data, and report discrepancies for resolution.
- Training & Documentation: Help prepare training materials, update user guides, and support performance calls to address user queries.
- User Support: Respond to basic user questions regarding ServiceNow functionality and escalate complex issues as needed.
- Communication Assistance: Support internal communication efforts by drafting updates and FAQs for end-users.
- Collaboration: Work closely with senior analysts and change management leads to ensure alignment with project timelines and objectives.
Qualifications
- 1-4 years of experience with IT Service Management concepts and tools,ServiceNow.
- Strong attention to detail and willingness to learn new systems.
- Good communication and problem-solving skills.
- Ability to work collaboratively in a team environment.
Top Skills
Bmc Remedy
Servicenow
Cargill Bengaluru, Karnataka, IND Office
Cargill’s office is part of a major IT hub in Bengaluru, offering top-tier amenities, including a vibrant cafeteria, sports facilities, and digitalized services. Convenient housing and dining options, and robust transportation make the location a convenient place to live and work.
Bengaluru Office
Cargill’s Bengaluru India Capability Center (ICC) plays a vital role in advancing the company’s global strategy. As a hub for digital and data innovation, the ICC is a strategic engine powering growth with customers, strengthening core operations, and exploring new and emerging markets. The Bengaluru team exemplifies Cargill’s commitment to people, purpose, and collaboration. The team’s work is central to bringing Cargill’s digital strategy to life and shaping the future of food and agriculture.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
