NielsenIQ
Associate Support Engineer (Postman/Selenium, DevOps, Data monitoring)
We are looking for a hybrid problem-solver who lives at the intersection of Software Engineering, Quality Assurance, and Intelligent Automation. This isn't a "traditional" development role; it’s a position designed for a technologist who excels at identifying why things break and building the automated systems to ensure they don't break again.
The candidate will leverage AI tools to streamline processes, automate workflows, and ensure rock-solid software quality. We’re seeking a proactive problem-solver with 1 to 2 years of experience to bridge AI innovation with practical defect resolution & DevOps — perfect for someone excited to grow from beginner full-stack foundations into advanced automation mastery.
The ideal candidate will have working knowledge of AI-assisted development tools, foundational full-stack development skills, and hands-on experience with automation and DevOps practices, along with the ability to identify and resolve L3-level software and UI defects in production environments.
This role is ideal for engineers who enjoy solving deep technical issues, building automation solutions, and leveraging modern AI tools to improve engineering productivity and software reliability.
Qualifications
L3 Application & UI Defect Resolution
- Investigate and resolve complex L3-level UI and application defects.
- Perform deep root cause analysis across frontend, backend, APIs, and infrastructure layers.
- Collaborate with development teams to implement permanent fixes.
- Improve defect prevention through better logging, monitoring, and automated testing.
- Knowledge to create automated test cases via Playwright framework.
Quality & Reliability Engineering
- Support software quality initiatives including automated testing, defect trend analysis, and stability improvements.
- Contribute to improving system reliability, observability, and performance monitoring.
Good to Have (Competitive Advantage) – IT Process Automation
- Design and implement automation solutions to streamline IT and engineering workflows.
- Automate repetitive tasks in deployment pipelines, environment setup, monitoring alerts, and operational tasks.
- Use scripting languages such as Python, Bash, or PowerShell to develop automation solutions.
DevOps & Infrastructure Support
- Support DevOps activities and assist in infrastructure‑related tasks across modern engineering environments.
Required Technical Skills – Application Support & Debugging
- Experience in L3 production support with the ability to troubleshoot issues in UI, APIs, backend services, and database interactions.
- Experience working with Chrome DevTools, Postman, or Selenium.
- Strong log analysis and debugging capabilities.
- Experience in creating automated test cases via the Playwright framework.
AI & Full‑Stack Knowledge
- Working knowledge of AI-assisted development tools such as GitHub Copilot.
- Basic to intermediate full‑stack development experience.
- Strong debugging and problem‑solving skills.
- Experience with automation scripting using Python, Bash, or PowerShell.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience working with version control systems such as Git.
DevOps & Tools Exposure
- Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
- Basic knowledge of containerization using Docker.
- Basic exposure to cloud platforms like AWS, Azure, or GCP.
- Familiarity with monitoring tools such as ELK, Datadog, or Prometheus.
Experience & Qualifications
- 3–5 years of experience in Software Engineering, DevOps, or Application Support roles.
- Bachelor’s degree in Computer Science, IT, or a related field.
- Experience working in Agile or DevOps environments.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work across development, operations, and support teams.
- Continuous learning mindset, especially around AI-driven engineering practices.
- Excellent communication and documentation skills.
Why Join Us
Opportunity to work with modern AI-assisted engineering workflows within the Engineering BU.
Ability to build automation-driven IT processes.
Exposure to DevOps, cloud platforms, and modern application architectures.
A dynamic environment focused on innovation, reliability, and continuous improvement.
Hybrid work policies with remote flexibility.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
