Associate Technical Support Engineer

Posted 3 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka
1-3 Years Experience
Artificial Intelligence • Cloud • Robotics • Software
The Role
Associate Technical Support Engineer at Automation Anywhere with 2-4 years of experience in technical support. Responsibilities include troubleshooting network failures, web applications, log analysis, and HA/DR setups. Required skills in networking, AD, DNS, SSO, DB Concepts, Webservices, Rest APIs, cloud basics, VM concepts, automation scripting, ticketing tools, and communication.
Summary Generated by Built In

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

2-4 Years experience in Technical Support

Networking - Firewall, Load balancing request tracing basic troubleshooting of network failure

AD/DNS/SSO/Authentication

Troubleshooting of web application

DB Concepts - SQL/Oracle

Webservices/Rest APIS

Log analysis- Apps logs/event logs, HTTP error codes and default ports, HTTP/HTTPS

Experience/Knowledge of HA/DR setup

Generic tools - Log analysis, Fidler, wireshark or any other

Web and application server understanding

Basics of cloud - SMB, S3, VMS

VM and virtualization concept - Citrix, Vmware, group policy, registry, Automation scripting if any

Internal process fit - coordination with cross-function team, ticketing tools

Troubleshooting approach

Communication skills

Scripting

Location _ Bangalore

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Top Skills

Oracle
SQL
The Company
HQ: San Jose, CA
6,564 Employees
On-site Workplace
Year Founded: 2003

What We Do

Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.

With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies.

Industry Awards and highlights:

· Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation

· Named a Leader in Forrester Wave

· Named a Leader and Star Performer in Everest Peak Matrix

· Named a Leader in Nelson Hall NEAT Intelligent Automation Report

· G2 Crowd 2020 Best Software Company

· First Cloud-native digital workforce platform

· 850+ pre-built, intelligent automation solutions

· Bot security and IP protection

· SaaS packages

· Over 1.4M courses completed in Automation Anywhere University

· Free AI-powered Community edition

Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday

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