Responsible for monitoring and executing reactive maintenance in telecom operations, ensuring services meet SLA performance, and troubleshooting technical issues.
Join our Team
About this opportunity:
We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
The skills you bring:
About this opportunity:
We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
- Willing to work in the shifts in 24*7 Model
- Resolving the customer and user technical issues
- Troubleshooting to find the root cause of the error
- Maintaining the 100% SLA targets
- SLA report preparation
- Inter and Intra Team coordination and cooperation in resolving issues
The skills you bring:
- 4-5 years exp in Telecom operations
- Good knowledge of SQL/PL-SQL, UNIX
- 2-3 years exp in BSCS billing system
- Good knowledge in HPUIM ( HP Mediation)
- Mandatory to have good understanding of Telecom domain.
- Good troubleshooting skills at all levels from application to network to host.
- Should be able to understand Procedures in PL-SQL.
- Experience in scripting (Perl, Shell, Python, etc.) is preferred.
- Operational support background in telecom.
Top Skills
Bscs Billing System
Hpuim
Perl
Pl-Sql
Python
Shell
SQL
Unix
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Packet Core Specialist will manage network performance, optimize KPIs, troubleshoot issues, and collaborate in a multi-vendor environment, leveraging extensive PS Core technology expertise over 8-12 years.
Top Skills:
5G Core (5Gc)AmfDnsEvolved Packet Core (Epc)KubernetesMmeNetscoutNfviOpenstackPccPcgPgwSgwSmfTsharkUpfVMwareWireshark
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide 2nd-line 24x7 technical support for microwave systems (Ericsson 6xxx/Mini-link series), perform troubleshooting, software upgrades, QoS and Ethernet fault resolution, raise/update tickets, produce daily shift reports, meet SLA/WLA targets, conduct preventive NMS activities, customer handling and RCA identification.
Top Skills:
EnmEricsson 6000 SeriesEthernetMicrowave NmsMicrowave TechnologyMini-Link 6300Mini-Link 6600Mini-Link Tn AmmQosSo-Em
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for overseeing IT changes, assessing risks, coordinating CAB meetings, ensuring compliance, and driving continuous improvement of change processes.
Top Skills:
Bmc RemedyItilJira Service ManagementServicenow
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
