Business Analyst – Automation and Digital Transformation

Job Description:

Job Title: Business Analyst – Automation and Digital Transformation
Process Automation & Optimization

• Drive the automation of critical processes to enhance efficiency in Billing and Collection operations.
• Identify and implement solutions to streamline workflows using advanced technologies such as AI and digital transformation tools.

Leadership & Strategic Alignment

• Align individual and team performance metrics with corporate objectives.
• Identify talent development opportunities within the team to foster growth and excellence.

Collaboration & Communication

• Collaborate with cross-functional teams, including executives, to address operational challenges and deliver high-impact projects.
• Own responsibilities and ensure clear communication with stakeholders to deliver commitments on time.

Organizational Enhancements

• Propose and implement structural improvements to optimize organizational efficiency and performance.
• Lead and drive change initiatives to improve process effectiveness and overall business outcomes.

Project Ownership

• Drive projects independently, taking full ownership of deliverables and ensuring stakeholder satisfaction.
• Ensure that all deliverables meet the agreed timelines and quality standards.

Required Skills & Knowledge

• Technical Expertise:
  • Proficiency in VBA and working knowledge of MySQL/SQL is highly preferred.
  • Familiarity with SAP applications and financial software tools.
• Domain Knowledge:
  • Strong understanding of Accounting, Billing, Finance, and Economics principles.
  • Experience in Customer Relationship Management and Financial Services.
• Process & Risk Management:
  • Expertise in Process Improvement and Risk Management methodologies.
• Project Management:
  • Proven ability to manage complex projects from inception to completion.
  • Demonstrated ability to deliver projects within budget and timelines while managing stakeholder expectations.

Qualifications

• Bachelor’s/Master’s degree in Finance, Computer Science, or related fields.
• Minimum of 8-10 years of experience in automation, digital transformation, or similar roles.
• Proven experience in driving AI-driven projects and applying expert-level subject matter knowledge.

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to drive change and deliver under pressure.
• Proactive and self-motivated with a commitment to excellence.

Why Join Us?
Be part of a team that values innovation, fosters professional growth, and contributes to digital transformation initiatives in a dynamic and collaborative environment.

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