Business Operations Lead – Tunis HUB

Business Operations Lead – Tunis HUB

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are looking for Business Operations Lead – Tunis HUB  to join our team!

Lead and orchestrate operational excellence for the Global Technical Support Tunis HUB and Geos by driving governance, performance management, and transformation initiatives. Act as the strategic enabler and single point of accountability for operational processes, ensuring alignment with corporate objectives and bold goals. Deliver executive-level business reviews, foster collaboration across hubs, and champion innovation through automation, analytics, and continuous improvement to optimize customer experience and organizational performance.

How you will make your mark:

Operational Excellence & Governance

• Deploy and measure Objectives and Key Results (OKRs) aligned with Business bold goals.

• Define and track KPIs across Global Technical Support.

• Drive performance reviews and ensure alignment with organizational goals.

• Lead operational excellence through standardization, simplification, and automation of business processes.

• Own HUB governance and policies, ensuring compliance and driving metrics leadership.

• Enable end-to-end customer experience through analytics, insights, and dashboards.

• Standardize processes, enforce compliance, and mitigate risks.

• Collaborate with Ops Leads, SME’s and hubs globally to ensure operational excellence.

• Prepare and deliver Quarterly Business Reviews (QBRs) and organizational performance reports for senior leadership.

• Consolidate insights into clear, actionable narratives for executive decision-making.

Strategy, Planning & Transformation

• Drive internal transformation projects across the organization.

• Drive cost optimization and ROI tracking for transformation projects.

• Drive financial discipline across the organization.

• Build and lead current and future Cap-Cap models.

• Ensure timely delivery of milestones and adoption of new processes.

• Own and deploy the Organization’s Plan of Record (PoR).

• Contribute to strategic planning and governance frameworks that optimize operational performance.

• Align resource planning with business priorities.

• Align operational priorities with corporate objectives and transformation roadmaps.

• Serve as the bridge between business strategy and execution, ensuring operational readiness for growth initiatives.

• Promote collaboration across HPE Operations and hubs.

Innovation & Continuous Improvement

• Champion innovation and automation initiatives to modernize operations.

• Incubate ideas for process automation, AI-driven analytics, and digital transformation.

• Identify opportunities for process optimization and digital transformation.

• Drive operational maturity assessments and benchmark against industry best practices.

About you:

• Typically 8+ years in business operations, service delivery, or related disciplines.

• Proven track record in transformation leadership and operational governance.

• Experience working across geographies and managing complex operational frameworks.

• Deep understanding of IT services and operational governance.

• Advanced project and change management skills (certification preferred).

• Excellent communication and executive presentation skills.

• Ability to influence across functions and geographies.

• Proficiency in analytics, reporting tools, and automation platforms.

• Ensures operational excellence and resilience for growth.

• Drives innovation and efficiency across global delivery operations.

• Provides leadership with data-driven insights for strategic decisions.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#tunisia#operations

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.