Company Description
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities.
Job Description
Key responsibilities:
· Implement and deploy Microsoft Dynamics CE
· Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
· Gather and understand client functional requirements
· Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE
· Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
· Identify creative workarounds to meet requirements without the development of custom code
· Understand the functional capabilities and limitations for out of the box functionality as well as custom code
· Create technical specifications
· Design and integrate business processes and data flows between CRM applications and
· other applications, such as back office/ERP applications
· Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
· Develop high level project work plans
· Provide technical support to existing CRM clients
Top Skills
What We Do
Hitachi Solutions is a global IT consulting and services firm. We are a 100% Microsoft platform focused organization, where people and customers are always our top priority.
Hitachi Solutions' mission has always been “to contribute to society through the development of superior, original technology and products”. That statement of purpose works in tandem with that of Microsoft's mission which is “to empower every person and every organization on the planet to achieve more.”’ Fostering customer evolution is our collective goal.
Industry focused - our team of 3,500+ subject matter experts and professionals from across the globe, build forward thinking and sustainable business modernization solutions. Starting at concept 1 and iterating to an open-ended finish, we ensure that our resting foothold leaves our customers with a springboard platform to adapt, grow and thrive. Empowering those companies to flourish in the ever-changing competitive landscape, through Microsoft technology and business applications.
Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organizations in the entire world. We are fortunate to be a part of our parent company's rich history and extraordinary network of innovators. This internal circuitry allows us osmotic learning from over 850 companies that make up the Hitachi conglomerate, worldwide.
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