 (1).png)
Develop and implement an advanced chatbot for RingCentral, utilizing expertise in LLM, API integration, and troubleshooting to enhance user experience.
We're seeking a highly skilled Chatbot & IVA Developer to join our team in building an advanced chatbot for RingCentral. This chatbot will troubleshoot technical problems and answer complex questions related to our suite of communication products. You'll need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods.
Responsibilities:
- Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
- Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
- Construct goal-oriented conversation flows to guide users efficiently to resolutions.
- Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
- Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
- Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
- Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.
Qualifications:
- 3+ years of experience developing complex chatbots or IVAs.
- Proven expertise in using Google Dialgoflow CX, or Yellow.ai or similar LLM platforms.
- Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
- Strong proficiency in scripting languages like Python or JavaScript.
- Experience with API integrations and database interactions.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and collaboration abilities.
- Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
Bonus Points:
- Experience with RingCentral products and their technical support processes.
- Experience with cloud platforms like AWS or GCP.
Top Skills
AWS
GCP
Google Dialogflow Cx
JavaScript
Large Language Models
Natural Language Processing
Python
Yellow.Ai
Similar Jobs
Information Technology
Develop and design conversational experiences for voice assistants using Google Dialogflow. Collaborate with stakeholders to optimize interactions and enhance user engagement.
Top Skills:
C#C++Google CcaiGoogle DialogflowJavaScriptNode.js
Healthtech • Biotech • Pharmaceutical
As an AI ChatBot Developer, you will design, develop, and deploy conversational agents, utilizing NLP and AI technologies to enhance customer interactions and automate communication.
Top Skills:
Artificial IntelligenceCi/CdDialogflowGitIbm WatsonJavaJavaScriptJSONKore.AiAzureMicrosoft Bot FrameworkNlpPythonText ProcessingYellow.Ai
Healthtech • Biotech • Pharmaceutical
Design, develop, and deploy conversational AI chatbots using NLP technologies. Manage chatbot data and collaborate with teams for requirements and implementation.
Top Skills:
Artificial IntelligenceCSSDialogflowHTMLIbm WatsonJavaJavaScriptJSONKore.AiAzureMicrosoft Bot FrameworkNlpPythonRest ApisText ProcessingYellow.Ai
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
