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JPMorganChase

Client Operations Analyst

Posted 2 Days Ago
Be an Early Applicant
Hybrid
Bengaluru, Karnataka
Senior level
Hybrid
Bengaluru, Karnataka
Senior level
The Client Operations Analyst will manage the processing of account opening requests for private banking clients, ensuring timely completion and compliance with service levels. The role involves training team members, participating in cross-department projects, and suggesting process improvements to enhance operational efficiency.
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Job Description
You are a strategic thinker passionate about driving solutions in Client Operations. You have found the right team.
Join the team which handles the account opening requests for private banking clients of world's most innovative bank. If you have an ability to prioritize effectively and multi-task in a fast paced, team-based environment and have a passion towards working in an account opening/maintenance domain for private banking clients, you have found the right team.
As a Client Operations Analyst in the account opening/maintenance team, you will be responsible for processing opening requests in the various suites of applications supporting Fiduciary, Deposit, Brokerage, Custody and Investment Management accounts. You will also cater to various types of requests for the client profile enabling them to conduct business on a daily basis. You will be expected to work in a team environment supporting a variety of other areas within the firm such as Front Office, Finance, Tax, Legal and other operations teams.
Job responsibilities

  • Process and validate account opening requests for private banking clients' accounts.
  • Ensure all requests are completed before cutoff times to avoid SLA misses.
  • Create subject matter experts within the team through training and mentoring.
  • Drive projects and initiatives to enhance team performance.
  • Respond promptly and accurately to requests and inquiries from the Front Office and Client Service group.
  • Contribute to other processes during periods of low volume.
  • Ensure adherence to all service level commitments, process controls, and escalation policies.
  • Question the status quo and suggest or implement changes.


Required qualifications, capabilities and skills

  • Bachelor's Degree in Business Administration or Finance or equivalent work experience of min 5 years
  • Ability to prioritize effectively and multi-task in a fast paced, team-based environment
  • Possess strong analytical & problem solving skills
  • Have a detail & control oriented mindset
  • Excellent time management and organizational skills
  • Ability to build strong partnerships with key stakeholders, management and colleagues
  • Ability to articulate procedural concepts clearly to varied audiences


About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorganChase Bengaluru, Karnataka, IND Office

Devarabeesanahalli, Bellandur, Outer Ring Road, Bengaluru, Karnataka, India, 560103

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