Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients
Key Responsibilities:
· The role oversees that cloud infrastructure is monitored and provide support when issues occur.
· Ensures that cloud infrastructure is checked to maintain availability and ensure performance SLAs are met and performance tuning and runbook tasks are carried out when needed
· Ensures there is adequate response to incidents and escalates them to the other teams as required.
· The role will own root cause analysis of incidents.
· Mange the operations shifts on a 24 x 7 basis as required.
· You will act as a cloud engineer covering one or more cloud platforms and related technologies for the Cloud Team
· You will be responsible for maintaining the cloud hub operations, this includes the Cloud portal administration, Automation and monitoring configuration.
· Configuration and infrastructure management with tools like Terraform.
· Executing and troubleshooting PAAS and IAAS related issues
· Development of and continual improvement of automation and procedures
· Analysing and supporting infrastructure in Azure, AWS and GCP
· Monitoring system performance and recommend corrective action.
· Documenting current environment and ongoing maintenance of documentation
· Collaborate with product owners, developers, and support staff to ensure continuous and reliable delivery of service.
· Vulnerabilities and Audit remediation
· Windows or Linux Administration.
· Develop, maintain, and administer complex ETL using SQL Server (SSIS).
· Design, maintain and ensure High Availability solutions including replication, clustering etc.
· Design, implement and document Disaster Recovery strategies for critical business servers.
· Perform capacity planning work on Production, UA, QA, DEV and DR environments.
· Research improvements to improve overall system performance.
· Participate in 24 X 7 Support of production environment and mission-critical applications with the Database Technology team on a rotational schedule.
· Communicate and coordinate with other IT teams to successfully resolve support and maintenance issues.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Qualifications:
5-7 years of experience in Cloud infrastructure and network engineering.
Completed training in Azure, AWS and GCP Fundamentals
Hands-on experience in IT Operations and support
Understanding of Enterprise IT management frameworks (e.g. ITIL v4 processes)
Good architecture practice such as the AWS Well Architected Framework
Understanding of Infrastructure as Code
Experience in Continuous Integration and Continuous Deployment methodologies
Experience in monitoring and alerting for IT applications and platforms
Experience troubleshooting Operating System and Application issues
Strong, creative problem solving and analytical in nature
Self-motivated, energetic and tenacious and working well under pressure
Ability to multi-task and prioritize deadlines is a must
Good verbal and written communication and documentation skills with close attention to detail and accuracy
A keen interest in new technologies and willingness to research and self-study to keep technical skills relevant
Skilled in building a strong rapport with customer and internal support teams in a managed services environment
Proficiency in Ansible and Terraform automation tools.
Experience with DevOps practices and tools (e.g., Jenkins, Git, Docker, Kubernetes).
Familiarity with AIOps platforms and observability tools (e.g., Splunk, Dynatrace, AppDynamics).
Excellent problem-solving and communication skills.
Preferred Qualifications:
Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
One of the certifications – AZ-900 and AZ-104,GACE,SOA-C03
Exposure to cloud platforms (e.g., Azure, AWS, GCP).
ITIL Foundation certification or equivalent.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
