WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!
CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEK’s Product Suite:
- CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
- CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
Key Milestones:
- 2016: Launched our first product.
- 2018: Secured Pre-series A funding.
- 2019: Expanded operations to India, Southeast Asia, and the Americas.
- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
- 2021: Raised $7M in Series A funding led by MassMutual Ventures, with total investment in to $10M
- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
Job Description:
We are seeking a dynamic and customer-focused individual to join our team as a Product Specialist. In this role, you will be responsible for providing technical and customer support to our clients, serving as a liaison between our customers and our internal teams. As a Product Specialist at CloudSEK, you will play a vital role in ensuring customer satisfaction, resolving technical issues, and delivering an exceptional customer experience. A background in cybersecurity is an added advantage, as you will be working with our cutting-edge cyber security products and services.
Responsibilities:
- Identify, analyze, and respond to alerts generated by CloudSEK products and solutions
- Identify and understand potential scams, phishing attempts, and other fraudulent activities based on alerts generated by security systems and the latest trends from the market
- Identify and document vulnerabilities, misconfigurations, and security weaknesses in applications, systems, and networks
- Analytical skill in developing a deep understanding of clients' specific business environments, use cases, and operational requirements to tailor cybersecurity solutions accordingly.
- Collaborate with internal security and research teams to improve product and service line up.
- Stay current with the latest vulnerabilities, exploits, and industry trends.
- Timely update clients on the status of their security posture, ongoing projects, and emerging threats.
- Assist in the creation and maintenance of internal knowledge base articles, and sop guidelines.
- Collaborate with the product management team to gather customer feedback and insights, and provide recommendations for product enhancements and improvements.
Qualifications:
- Knowledge of cybersecurity concepts and exposure to the cyber threat landscape is a strong advantage.
- Familiarity with cyber security products, including SIEM, threat intelligence, vulnerability management, or security analytics, is highly desirable.
- Relevant cybersecurity certifications (e.g.,CEH) are a plus.
- Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, NIST).
- Problem-solving skills and ability to troubleshoot technical issues with a logical and systematic approach.
- Knowledge of AI and machine learning applications in cybersecurity.
- Familiarity with threat intelligence platforms and vulnerability management tools.
- Strong organizational skills, with the ability to manage multiple priorities and work under pressure in a fast-paced environment.
- Customer-centric mindset, with a passion for delivering exceptional customer service and ensuring customer success.
- Ability to work independently as well as collaboratively in a cross-functional team.
- Willingness to work on a rotating shift schedule, including 24/7 coverage, to ensure seamless operation and support for our global customer base.
- Previous experience in a client-facing role, preferably in technical or customer support.
Benefits of Joining CloudSEK
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:
- Flexible working hours.
- Food, unlimited snacks and drinks are all available while at office.
And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!
Top Skills
CloudSEK Bengaluru, Karnataka, IND Office
901, MSM Corner, 7th Main Rd, HAL 2nd Stage, Bengaluru, Bangalore, India
