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Overview
The Commercial Business Analyst is an integral part of the Commercial Desk team within the Commercial Excellence organization at Blue Yonder. This team acts as a central hub to guide and support Sales through the internal processes required for deal closure. The team collaborates extensively with cross-functional teams such as Legal, Revenue Recognition, and HQ Approvals.
As a Commercial Business Analyst supporting the Services Sales business, you will work within Blue Yonder's business practices guidelines and quote-to-cash process to structure, obtain approvals and draft Services Work Orders for Blue Yonder’s services engagements. You will collaborate across Blue Yonder to drive sales productivity and serve as a point of contact for sales executives, ensuring operational excellence through end-to-end "back office" processes. Your role involves proactively working with sales to develop and support creative business opportunities, ensuring that proposed deal structures and solutions align with company objectives, approval requirements, and policies. This position is designed to help you grow within the team, with the potential to progress to a Commercial Business Partner role, taking on more responsibility and becoming a trusted advisor to Sales on more complex deals as you gain deeper knowledge of Blue Yonder's processes.
What you’ll do
- Establish and maintain positive, productive working relationships with Sales teams and other key stakeholders.
- Assist Sales with drafting Services Work Orders (SOWs) and manage CRM and CPQ data entry for certain deal elements.
- Guide Sales through Commercial Desk processes, including Blue Yonder’s internal business approval process, facilitating business approvals according to the Blue Yonder Approval Matrix.
- Review, prepare the initial draft, and negotiate customer and partner-facing services-related orders, SOWs, agreements, and amendments based on established guidelines.
- Document obtained deal approvals and other necessary documentation.
- Draft clear and commercially sound SOWs for the deals you support.
- Review executed customer agreements to ensure compliance, completeness, and accuracy.
- Enforce company contracting guidelines, methodology and standard operating procedures.
- Determine bookings value for standard deals and apply bookings value adjustments in Salesforce as needed to ensure accuracy.
- Triage incoming requests for the team through the SOW workflow tool.
- Document and maintain internal team process and policy materials.
- Stay up-to-date on company processes, products, and new releases.
- Provide high-level customer service to internal and external customers.
- Perform ad hoc projects and duties as assigned.
What we are looking for
- Customer service-oriented mindset.
- Positive, team-oriented attitude with a healthy sense of humor.
- Attention to detail and accuracy.
- Excellent analytical, problem-solving, and research skills.
- Ability to function independently as well as within a team effectively and efficiently.
- Highly organized and flexible, with the ability to prioritize and work effectively on multiple tasks in a demanding, fast-paced environment.
- Experience drafting and negotiating Professional Services, SaaS and/or software contracts.
- Understanding of legal, risk, and business impacts to contract language and deal velocity.
- Excellent written and oral communication skills.
- Ability to quickly adapt in a changing environment, including learning new tools and processes.
- Willingness to be flexible with working hours, especially at quarter ends and around year-end holidays, if needed.
- Experience working in a CRM system, especially Salesforce.
- Experience working in a software or SaaS company is a plus.
- Experience with CPQ systems is a plus.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
