WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. The WEKA® Data Platform sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.
WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.
What you'll be doing:
The Community Manager with minimum 5 years of experience will be pivotal in building and nurturing our customer community from scratch. This position involves developing and managing a comprehensive community support program, ensuring effective engagement between WEKA and its customers, and overseeing platforms to monitor and address customer inquiries. This role offers an exciting opportunity to shape the future of customer engagement at WEKA, ensuring our customers feel supported and connected.
As a Community Support Manager, you'll:
- Community Support Program Development: Help design and implement a robust community support strategy that fosters customer engagement and satisfaction.
- Platform Management: Oversee the development and maintenance of platforms facilitating customer interactions, ensuring timely responses to questions and feedback.
- Content Creation: Develop engaging content, including articles, videos, and webinars, to inform and support the community.
- Community Engagement: Actively engage with customers across various channels, fostering a sense of community and addressing their needs.
- Feedback Loop: Collect and analyze customer feedback to inform product improvements and enhance the customer experience.
- Event Coordination: Organize virtual and in-person events to strengthen community ties and promote knowledge sharing.
- Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to align community initiatives with company goals.
- Cross-Team Collaboration & Training: Collaborate with various teams, disciplines, and industry experts to coordinate training sessions, documentation, and knowledge-sharing initiatives
Requirements:
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 5-10 years of experience in community management, preferably within high tech startups.
- Proven track record of developing and managing successful community support programs.
- Excellent communication and interpersonal skills.
- Strong analytical abilities to assess community engagement and feedback.
- Experience with content creation and event planning.
- Proficiency in using community management platforms and tools.
The WEKA Way:
- We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
- We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
- We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
- We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.
Concerned that you don’t meet every qualification above?
Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.
WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
