The Compliance Operations Analyst manages customer risk through investigations, alert triage, customer engagement, document review, and ongoing monitoring for compliance. Responsibilities include analyzing sanctions, engaging with customers, and ensuring compliance standards are met.
The Mission
At Fasset, we don't just "check boxes"—we build trust. We are seeking a Compliance Operations Analyst based in India to join our frontline defense team. Reporting to the Product Operations Manager, you will be responsible for the end-to-end management of customer risk. You aren't just a reviewer; you are an investigator who ensures that Fasset remains compliant while providing a smooth onboarding experience for our global users.
Core Responsibilities: End-to-End Investigation
- High-Volume Sanction Triage: Daily management of hundreds of "Potential Match" alerts in ComplyAdvantage across UAE, Bahrain, Labuan, and Indonesia.
- Surgical Review: Conducting line-by-line analysis of Father’s names, residency, and DOB to accurately differentiate between false positives and high-risk individuals.
- Direct Customer Engagement: When a potential hit is identified, you will proactively reach out to the customer via email/specified channels to request clarifying information.
- Enhanced Due Diligence (EDD): Reviewing sensitive documentation, including Proof of Source of Funds (SoF) and Source of Wealth (SoW), ensuring they meet Fasset's rigorous standards.
- Document Collection: Manually guiding customers through the process of providing high-quality ID documents or additional due diligence questions required by regional regulators.
- Ongoing Monitoring: Responding to 24-hour alert cycles to ensure the existing customer base remains cleared against updated global watchlists.
The Fasset Professional: Traits & Competencies
- The "Sanction Specialist": You have a proven track record in Compliance/AML, specifically with deep knowledge of Sanctions, PEPs, and Adverse Media.
- Communication Excellence: You have a professional and firm yet helpful tone when asking customers for sensitive financial documents.
- Volume + Quality: You can commit to reviewing 100s of customers per day while maintaining "Zero-Error" quality.
- Analytical Mindset: You look beyond the alert to see the "why," identifying patterns that could signal fraud or systemic risk.
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