Content Design Senior Associate

Job Description
Join us for an exciting opportunity to elevate customer experiences through innovative content design.
As a Content Design Senior Associate within the CoBrand Card team, you will shape customer experiences through content and build confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, collaborating with cross-functional teams to ensure narrative consistency.
Job responsibilities:

• Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement.
• Collaborate with experience designers & researchers to explore and prototype design solutions.
• Protect the Firm by following content governance rules and securing necessary approvals from Legal, Risk, and Compliance partners.

Required qualifications, capabilities, and skills:

• 3+ years of experience in content design, or equivalent expertise in editing and writing, focusing on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design.
• Experience with iterative design techniques, incorporating user feedback for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.
• Organized self-starter who can context switch efficiently, operates with integrity, and demonstrates respect for diverse opinions and styles.

Preferred qualifications, capabilities, and skills:

• Advocate for Accessibility Guidelines and Inclusive Design practices.
• Outstanding partnering & collaboration capabilities, contributing to strategic and tactical workstreams.
• Understands how to navigate large organizations and previous experience or interest in brand strategy.
• Previous work or interest in design/experience design for retail, travel, dining, or entertainment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.