Custom Software Engineering Lead – 3DEXPERIENCE ENOVIA | Accenture

Manage major technology incidents from detection through resolution by assessing impact, leading war rooms, coordinating technical teams and vendors, communicating with stakeholders, and tracking action plans. Maintain incident-management tools, dashboards, automation assets, metrics, and executive reports. Drive process improvements and support rapid restoration or permanent fixes using ITIL practices, ServiceNow, cloud technologies, and AI-enabled monitoring.

Leads firmware engineering teams responsible for analyzing, designing, programming, debugging, and optimizing embedded code for SSD and storage products. Oversees software interactions with analog and digital hardware, operating systems, ASICs, and SoCs. Manages firmware development using C, C++, and assembly, supports storage interfaces and flash translation technologies, estimates development work, troubleshoots performance issues, and develops engineering talent.

Bridges product, business, operations, and technology teams by eliciting requirements, translating them into technical solutions, analyzing large datasets, and developing BI dashboards. Maintains architecture documentation, governance processes, and data-driven insights while managing dependencies and change control. Uses and validates enterprise-approved AI capabilities, documents user stories and acceptance criteria in JIRA, supports continuous improvement, and guides others in delivering timely, scalable solutions.