The Customer Escalation Manager role focuses on addressing and managing customer escalations, ensuring resolution and satisfaction through technical expertise and creative problem-solving.
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Harman Bengaluru, Karnataka, IND Office
Bengaluru, Karnataka, India, 560048
Harman Bengaluru, Karnataka, IND Office
Bengaluru, India
Similar Jobs
.png){kind=logo}
Software
As a Senior Software Engineer, you will design and implement tools using Golang, manage Kubernetes orchestration, respond to incidents, and mentor junior engineers.
Top Skills:
ArgocdFluxGitopsGoHelmKarpenterKubernetes
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own adoption and consumption outcomes for a portfolio of mid-complexity SaaS customers. Lead Customer Business Reviews, create and manage Customer Impact Plans, diagnose adoption blockers, collaborate with Sales and Renewal teams, and translate AI-driven platform outcomes into commercial impact while providing structured feedback to AI systems.
Top Skills:
Agentic AiAi AgentsAi ToolsAnalyticsCmdbServicenowWorkflow Data Fabric
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage adoption and consumption outcomes for a portfolio of mid-complexity SaaS customers. Lead Customer Business Reviews, create and refine Customer Impact Plans, diagnose adoption blockers, collaborate with Sales and Renewal teams, and use AI tools to drive and explain value while contributing feedback to improve agent systems.
Top Skills:
Agentic AiAi AgentsAi ToolsCmdbServicenowWorkflow Data Fabric
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
