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Automation Anywhere

Customer Retention Specialist

Job Posted 21 Days Ago Posted 21 Days Ago
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Bengaluru, Karnataka
Senior level
Bengaluru, Karnataka
Senior level
The role focuses on achieving renewal sales objectives, collaborating with teams, addressing at-risk clients, and effectively communicating product value to clients.
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About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Job Profile :

Responsibilities:

  • Responsible for meeting or exceeding assigned sales objectives and quotas for renewal business.
  • Work closely with Customer Success, Sales and cross functional support teams to stay up to date with customer issues which might affect renewals.
  • Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
  • Identify “at-risk” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
  • Educate and effectively communicate the value of company solutions to client decision-makers including 'C-level' business leaders, technical staff, legal, security and operations personnel in prospective accounts.
  • Maintain accurate records of all activities in SalesForce.com. Provide accurate week by week renewal forecast of the assigned accounts.

Required experience and skills:

  • 5+ years of Renewal or account management experience.
  • Software Sales experience; SaaS or subscription sales is preferred.
  • Strong presentation and communication skills (verbal, written, and listening).
  • Experience selling software products that are on-demand and recurring in nature.
  • Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
  • Team-oriented with the ability to succeed in an entrepreneurial environment.
  • Experience using Salesforce.com as CRM is a plus.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Top Skills

Salesforce

Automation Anywhere Bengaluru, Karnataka, IND Office

Bengaluru, Karnataka, India

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