About Us
Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.
With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.
Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
What you'll do...
- Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
- Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
- Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
- Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
6-Star Onboarding:
Product Utilization:
Engagement and Voice of Customer:
Customer Retention:
Who you are...
- Excellent written communication skills and impeccable grammar.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
- Comfortable working US hours.
Working at Quizizz
The pandemic has changed work in many ways, especially by enabling remote work. Many companies have chosen to be remote first. At Quizizz, we work best in the office brainstorming using whiteboards, having conversations over coffee/walks, or overhearing a hallway conversation. Learning happens through osmosis. We understand that driving/ubering takes work in Bangalore. We’ll take care of the commute for you.
Beyond taking care of commute, we will cover health care benefits for you, your family, and your parents. We invest in our employee’s health and wellness. Through books and courses, we invest in their learning and development. Oh, and finally, we have healthy lunches, dinners, and a stocked pantry to snack on all day.
Quizizz is an equal opportunity employer and we believe diversity is key to our success.
Top Skills
What We Do
Quizizz is a global education technology platform that serves over 75+ million monthly active users at present, across 120 countries.
Our mission is to empower every educator to create engaging experiences for their learners and at the same time motivate them in every classroom and space around the world.
Driven by passionate educators who love our platform, our growth has been organic, without a single dollar spent on advertising or promotions.
Quizizz, as a platform has been empowering educators to motivate and engage learners around the globe. We started out with building products to gamify and make different types of assessments engaging and fun. We have grown to 75M monthly active users and 2B responses recorded every month in the last year (2022).
Our platform is used in classrooms in over 100 countries across the globe, and in over 80% of US schools.
Join our mission to motivate every learner at www.quizizz.com
