Handle customer requests, questions, and complaints across support channels. Track customer expectations and recurring issues, maintain positive and adaptable interactions, and build strong customer relationships. Identify leads and pursue upsell or cross-sell opportunities with existing customers while using effective communication and negotiation skills.
About the Company:
Responsibilities and Duties:
At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our organization reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.
Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully.
We are growing like never before, expanding our horizons in Hyderabad, Bangalore,and a few more locations soon. We are a solid family of 500+ employees, and we are looking forward to more Culture Champions to enable every individual’s growth story.
Responsibilities and Duties:
● Handle customer requests, questions, and complaints on a variety of support channels.
● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
● Keep track of customer expectations and recurring issues.
● Build a sustainable and mutually beneficial relationship between customers and your brand.
● Required Experience, Skills and Qualifications
● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.
● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.
● Should have negotiation skills and Good communication.
Similar Jobs
Cloud • Information Technology
Provide timely, professional customer support to U.S.-based customers through voice and chat. Resolve simple to complex issues, pursue first-time resolution, escalate when needed, document interactions, meet productivity and quality metrics, follow SLAs and company policies, and maintain high customer satisfaction. The role requires rotational shifts aligned with U.S. time zones, occasional extended hours, and effective communication in high-pressure situations.
Top Skills:
Crm ToolsTicketing Tools
Artificial Intelligence • Healthtech • Analytics • Telehealth
Responds to customer inquiries through email, chat, and voice; provides accurate product and policy information; resolves issues; documents interactions in CRM systems; escalates complex cases; collaborates with teammates; and helps improve customer service processes while maintaining high customer satisfaction.
Top Skills:
Crm Software
HR Tech • Professional Services • Consulting
Respond to customer queries by phone, email, and chat; provide product guidance; resolve basic issues; escalate complex problems to technical teams; maintain customer records and support tickets; and ensure timely resolution and customer satisfaction.
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
