Supports customers through calls, chat, and email by resolving queries, troubleshooting basic issues, escalating complex cases, maintaining accurate records, and coordinating with internal teams. The role also involves following support processes, tracking resolutions, identifying recurring issues, and sharing customer feedback. Candidates must be comfortable with rotational shifts and weekly offs, including weekends, while developing skills in customer communication, product troubleshooting, escalation management, and cross-functional collaboration.
Customer Support Intern
We are looking for a Customer Support Intern who is proactive, customer-focused, and comfortable working in a rotational shift environment. You will be responsible for assisting customers, resolving queries, coordinating with internal teams, and ensuring a smooth overall customer experience.
Key Responsibilities- Handle customer queries and concerns through calls, chat, email, or other support channels.
- Understand customer issues and provide accurate and timely resolutions.
- Troubleshoot basic product or service-related issues and guide customers through the appropriate resolution steps.
- Escalate complex or unresolved issues to the relevant internal teams and follow through until closure.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Coordinate with Product, Operations, and other internal teams for issue resolution.
- Follow defined support processes, SOPs, and response guidelines.
- Identify recurring customer issues and share relevant feedback with internal teams.
- Maintain professional, clear, and empathetic communication with customers.
- Support reporting and tracking of customer queries, escalations, and resolutions.
This role requires candidates to be comfortable working in a rotational shift environment across Monday to Sunday.
The rotational shifts will include:
- 9:30 AM – 6:30 PM
- 11:00 AM – 8:00 PM
- 1:00 PM – 10:00 PM
Shift allocation may vary based on business and operational requirements.
Weekly offs will also be rotational and may fall on weekdays or weekends. There will be no fixed Saturday/Sunday weekly off.
Candidates applying for this role should be comfortable with rotational shifts and rotational weekly offs.
Requirements- Graduate or currently pursuing a Bachelor's degree in any relevant field.
- Strong verbal and written communication skills.
- Good listening and problem-solving abilities.
- Comfortable handling customer conversations over calls and written channels.
- Willingness to work across rotational shifts, including weekends.
- Basic working knowledge of MS Excel/Google Sheets and productivity tools.
- Ability to quickly understand new products, tools, and processes.
- Strong attention to detail and ownership of assigned customer issues.
- Ability to work effectively in a fast-paced and collaborative environment.
- Previous internship or experience in Customer Support, Customer Success, Operations, or a similar customer-facing role.
- Experience with Jira, Freshdesk, or other customer support/ticketing channels, along with a basic understanding of Grafana.
- Ability to analyze basic customer data and identify recurring issues or trends.
- End-to-end customer support and issue-resolution processes.
- Customer communication and stakeholder management.
- Product troubleshooting and escalation management.
- Root-cause identification and customer feedback analysis.
- Cross-functional collaboration with Product and Operations teams.
Role: Customer Support Intern
Employment Type: Internship
Experience: Fresher / 0–1 year
Working Days: Monday to Sunday on a rotational roster
Weekly Off: Rotational
Shift Type: Rotational
Convin Bengaluru, Karnataka, IND Office
7th Mile Hosur Road, Bengaluru, Karnataka, India, 560068
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