Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
