Provide high-quality customer service at the branch, handle walk-in inquiries, execute and record customer instructions, perform administrative tasks, and deliver/resolve card and cheque book-related customer requests while following ADIB operational policies and UAE banking regulations.
Role: Customer Support Specialist
Location: BR-Deira Branch, Dubai
Role Purpose:
- To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities of the role:
These are the main responsibilities of this role
Responsibilities:
- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / Technical knowledge required for this role:
- Knowledge of ADIB’s Retail & institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
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