Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
About The Role (what You'll Be Doing)
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Accountable for executing and processing of data change requests
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Responsible for maintenance, administration and support of data elements
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Ensures metadata, reference documentation, data files and data flows are accurate and up to date
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Building and maintaining parent-child account hierarchies in Salesforce
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Create mappings between fields in the different sources/systems
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Support with data validation, quality issues, integrity, accuracy, consistency and works to resolve impacting issues related to data elements; de-duplication and cleaning
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Assisting with data analysis in Salesforce and Excel as needed
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Creation and generation of reports on various metrics both quantitative and qualitative in Excel, Salesforce and other systems/tools
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Salesforce.com admin support: Deduplication, account creation, data validation
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Enrich data elements in Salesforce by cross-referencing the data with information from other applications such as Zoominfo, Lusha etc.
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Perform special projects as needed
About You
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Bachelor’s Degree
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Advanced knowledge of Excel; proficient in formulas, vlookups, pivot tables, macros
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Knowledge of Salesforce; accounts, contacts, and running reports
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SQL experience is a plus, but not required
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Detailed oriented with strong organizational skills
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Effective prioritization, organization and multi-tasking skills
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Ability to work in fast-paced, dynamic environment, meet changing deadlines and priorities on multiple simultaneous projects
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Excellent oral and written communication skills in the English language
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Professionalism in dealing with all levels of management and staff
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
