Developer, DevOps

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Developer, DevOps is responsible for ensuring uninterrupted availability and stability of production systems by
working in a rotational 24×7 shift model, including night shifts, weekends, and on‑call rotations. The role focuses heavily on strict SLA
adherence, rapid acknowledgment, and swift resolution of P1 and P2 high‑priority incidents. This position requires strong
troubleshooting, monitoring, and automation skills to manage critical alerts, handle ticket escalations, and support real‑time incident
bridges. The DevOps Developer will triage, diagnose, and resolve high‑impact issues, maintain continuous communication with stakeholders,
and drive operational excellence in a fast-paced, always-on environment.

What You'll Bring:

The Developer, DevOps is responsible for ensuring uninterrupted availability and stability of production systems by 
working in a rotational 24×7 shift model, including night shifts, weekends, and on‑call rotations. The role focuses heavily on strict SLA 
adherence, rapid acknowledgment, and swift resolution of P1 and P2 high‑priority incidents. This position requires strong 
troubleshooting, monitoring, and automation skills to manage critical alerts, handle ticket escalations, and support real‑time incident 
bridges. The DevOps Developer will triage, diagnose, and resolve high‑impact issues, maintain continuous communication with stakeholders, 
and drive operational excellence in a fast-paced, always-on environment.

Key Responsibilities

1. 24×7 Ticket Handling & Incident Support

Provide round the clock support as part of a rotational shift (including nights/weekends).
Monitor ticket queues and manage Incidents, Service Requests, Change Requests, and Problem Tickets.
Acknowledge, triage, and resolve tickets within defined SLAs.
Perform impact analysis and assign correct priority levels (P1–P4).
Join P1/P2 incident bridges, drive quick resolution, and communicate frequent updates.
Escalate unresolved or critical issues to L3/Engineering teams when necessary.

2. Troubleshooting & Issue Resolution

Perform first level and second level diagnostics:

Log analysis
Service health checks
Infra diagnostics (CPU, memory, disk, network)
Container/pod checks (Docker/Kubernetes)

3. Monitoring & Alert Management

Actively respond to alerts team
Identify noise alerts and suggest improvements.
Perform proactive system checks on critical services.

4. Deployment & Environment Support

Support production deployments, configuration updates, and patching.
Troubleshoot deployment failures and assist with rollbacks if required.
Ensure environment consistency across Dev, QA, and Production.

5. Documentation & Knowledge Base

Document detailed steps performed on each ticket.
Maintain and update MNP, troubleshooting guides, and knowledge articles.
Provide RCA documentation for major incidents.

6. SLA Compliance & Reporting

Ensure all tickets meet SLA for response and resolution.
Track MTTA, MTTR, backlog, and incident trends.
Participate in operational reviews and contribute to process improvements.

Required Skills

1–5 years of experience in DevOps, Production Support, or T2 roles.

Good understanding of Linux/Windows systems and basic networking.

Good understanding of SQL,ORACLE,MONGODB.

Familiarity with monitoring and logging tools.

Willingness to work in rotational 24×7 support.

Preferred Skills

Hands on expertise with CI/CD platforms (Azure DevOps, GitHub Actions, Jenkins, etc.).

Experience with cloud technologies (Azure, AWS, or GCP).

Understanding of ITIL, incident lifecycle, and SRE standards.

Soft Skills

Strong communication and incident-handling presence.
Calm, decisive, and methodical during outages.
Excellent teamwork and collaboration.
Strong analytical and troubleshooting mindset.
Ability to prioritize effectively under pressure.

Impact You'll Make:

The Developer, DevOps  is responsible for ensuring the continuous availability, reliability, and performance of 
production systems by managing and resolving tickets around the clock. This role combines strong troubleshooting skills with operational 
support functions, including incident troubleshooting, monitoring, automation, and deployment assistance. Working in a rotational 24×7 
support model, the DevOps Developer responds to alerts, handles critical incidents,  collaborates with engineering,QA, Document teams, 
and drives improvements to reduce recurring issues and ticket volumes.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Developer, Development Ops