FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“Enablement Engineers are responsible for the adoption of GTS capabilities. They develop documentation, sample code, and video tutorials to support implementation, working with each team to understand their systems and helping them adapt their existing applications to leverage new capabilities and comply with established policies” - Sr Director, DevOps Engineering Enablement
What You’ll Contribute
- Your unique combination of engineering, DevOps and teaching skills have finally found their place here at FICO.
- FICO's DevOps Enablement Engineers are strong engineers with real world experience developing and delivering complex platforms. You will contribute your experience with Version Control (Git), Build Tools (GitHub Actions), Cloud Platforms (AWS, GCP, and Azure), and Cloud Infrastructure (Kubernetes, ArgoCD, and Crossplane) to help our teams adopt and maximize these new tools within their development pipelines.
- You will enjoy helping other engineers apply best practices and develop their applications to innovate at the speed of business.
- You will help shape our delivery platforms by building strong relationships with our Product and Engineering, Architecture, Cyber-security, education, and professional services organizations.
- You will help product engineering teams have a clear understanding of the platform delivery system’s vision and goals while bringing their needs and requirements back to the DevOps team backlog.
- You will research industry trends and successes and bring these learnings back to the product engineering teams.
- You will use data to inform decision making. Analyze data for trends and potential pain points and use this to prioritize and inform our development and enablement priorities.
- You will participate in sprint practices such as standup, planning, retrospectives and backlog grooming.
- You will develop reports/dashboards to communicate with various stakeholders and executive leadership to ensure alignment.
- You will facilitate and moderate tough discussions to keep programs on track and raise issues when needed.
- You will think strategically about how to solve root problems in a scalable and repeatable way to help improve FICO’s product engineering globally.
- You will act as an agent for change within the organization to build strong teams and advance FICO’s platform first agenda.
- You will contribute to our mission which is to be at the heart of our clients’ operations, from accelerating digital transformation to breaking down organizational silos to broadening credit access. We bring the power of human expertise and artificial intelligence together, enabling our clients to make real-time decisions that matter, at scale.
What We’re Seeking
- An experienced DevOps Engineer with a background in building a strong DevOps culture and leading DevOps transformation.
- A natural teacher who enjoys breaking down complex topics for both technical and non-technical audiences.
- A gifted communicator who can drive clarity through verbal and written communications.
- An innovator who is willing to experiment and iterate on the path to making DevOps easier for our product engineering teams to adopt.
- A customer focused team player that won’t rest until the customer’s needs are met.
- Ideal candidates will have experience with database design, building distributed systems, containerization, API design and scripting/programming.
- Ideal candidate leads by example to embrace DevOps culture and mindset including culture of psychological safety, empowerment, experimentation, collaboration, co-create, continuous improvement, disagree and commit, and outcome over output.
- Experience working asynchronously with a remote, distributed team. Experience leading global teams.
- Analytics and financial industry background is a plus.
- Bachelor’s degree in highly related field; Advanced degree a plus.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
