Director PCS Cloud Operations SRE

Essential Responsibilities

Serve as the functional leader for the PCS Digital Cloud Operations team. Define the operating model, governance, and KPIs; drive automation and observability; and ensure secure, reliable deployments across environments with continuous improvement and tight collaboration with security. This role reports to the VP of Engineering – PCS Apps & Platform. Key responsibilities include:

• Own Cloud Operations for PCS cloud applications; stand up and scale CloudOps capabilities to support multiple products while adhering to committed SLAs.
• Institutionalize SRE practices: implement SLI/SLO/SLA frameworks, error budgets, incident/post‑mortem processes, and reliability runbooks; champion automation to reduce toil and improve service health and monitoring.
• Build end‑to‑end observability (APM/RUM, logs, metrics, traces, health dashboards, proactive alerting) and evolve toward auto‑healing and AIOps for anomaly detection and closed‑loop remediation.
• Drive change, incident, and problem management with clear RACI and stakeholder communications; reduce MTTR through streamlined L1–L4 escalation.
• Establish and test DR/BCP posture; conduct AWS Well‑Architected and operational readiness reviews for services (AWS‑first, with multi‑cloud considerations as needed).
• Lead FinOps practices: cost allocation and accountability, right‑sizing, savings plans/reserved instances, spend governance, and unit‑economics optimization.
• Evolve the operating model in partnership with platform and application teams; standardize CI/CD templates and “everything‑as‑code” for speed and repeatability.
• Build and develop a high‑performing team: hire, coach, and grow CloudOps/SRE talent and the next set of leaders; uphold high standards for quality and customer satisfaction.

Core KPIs & outcome metrics:

• Service availability versus SLA/SLO and error‑budget burn rate.
• MTTD/MTTR and incident recurrence; % incidents with post‑mortems completed.
• Change failure rate and lead time for changes for production deployments.
• % automated runbooks/toil reduction; % services with complete SLI/SLO coverage.

Basic Qualifications

• Bachelor’s degree in computer science or a STEM field.
• A minimum of 10 years experience in leading technical teams in complex, fast‑paced environments, including 5+ years of in Cloud Ops and SRE leadership roles
• Proven expertise in the areas of DevSecOps, Day‑2 Ops, APM/RUM, and Cloud Operations.
• Proficiency building and operating services on public cloud (AWS‑first) with CI/CD and Infrastructure‑as‑Code (e.g., Terraform/CloudFormation).
• Track record establishing SLIs/SLOs/SLAs, observability, and incident/change management at scale.
• Strong leadership and team management skills, with the ability to inspire and motivate a team of engineers.
• Excellent project management skills, with the ability to manage multiple complex projects simultaneously.
• In-depth knowledge of SaaS technologies, cloud computing, and medical device development processes.

Desired Characteristics

Technical competencies:

• Experience scaling CloudOps/SRE for multiple products and customer deployments.
• Deep fluency in SLI/SLO/SLA design, error budgets, runbooks, and auto‑healing patterns.
• Strong AWS architecture and operations; Well‑Architected reviews; capacity and cost optimization (FinOps).
• Modern observability (APM/RUM/logs/metrics/traces) and AIOps for predictive analytics/anomaly detection.
• Security by design (DevSecOps, policy‑as‑code) and DR/BCP planning/testing.

Leadership competencies:

• Clear, decisive communicator able to influence across product, platform, and security stakeholders.
• Builder‑coach mindset: hire, mentor, and grow managers and ICs; create leaders of leaders.
• Change agent who challenges the status quo while maintaining high standards for quality and customer satisfaction.
• Operates with ownership, bias for action, and strong judgment in an ambiguous, high‑growth environment.

Top 5 Critical Competencies & Skills

• SRE & Reliability Leadership — SLI/SLO/SLA management, error budgets, disciplined post‑mortems.
• Cloud Operations at Scale (AWS‑first) — operational readiness, DR/BCP, change/incident/problem management, and Well‑Architected operations. Observability & AIOps — end‑to‑end telemetry, APM/RUM, automated remediation to reduce MTTR and toil.
• DevSecOps & Policy‑as‑Code — secure‑by‑default pipelines and vulnerability management with measurable SLAs.
• FinOps & Cost Governance — cost allocation, right‑sizing, and spend optimization to improve unit economics while scaling.