Job Description:
Job Title: Dynatrace Advisor
Job Location: Bangalore
Work at office
Job Overview:
The Dynatrace Advisor is responsible for advising customers on Dynatrace features and for deploying, configuring, and maintaining Dynatrace solutions to ensure optimal performance and visibility into applications and infrastructure. This role requires strong technical skills, problem-solving abilities, and a deep understanding of monitoring and performance management.
Key Responsibilities:
Dynatrace Advisory:
- Provide advise for implementation best practices
- Address unique situations specific to customer implementation
- Navigate complex environment to define right design and integrations
- Mentor and coach team members
- Stay updated with the latest developments in Dynatrace and related technologies
- Be the escalation contact for the team and customer for any technical issues
- Architectural Governance
- Collaboration with Product and Engineering Teams
- Proof of Concept (PoC) Development
- Performance Optimization Strategy
- Develop and implements policies, strategies, guidelines, standards, and procedures
- Define strategy and roadmap for Dynatrace monitoring including rollout approach based on technology landscape and customer policies
- Design Dynatrace monitoring architecture based on IT landscape, security policies, and deployment approach
Dynatrace Deployment and Configuration:
- Identify infra, apps, and business requirements for monitoring and design Dynatrace monitoring solution
- Work with different technical teams across the organization in order to determine scope for different monitoring solution designs
- Work with stakeholder leadership and teams to partner on rollout of solutions
- Deploy and configure Dynatrace monitoring solutions across various environments (development, testing, production).
- Integrate Dynatrace with existing systems and applications.
- Customize Dynatrace settings to meet the specific needs of different applications and infrastructure components.
Monitoring and Performance Management:
- Set up monitoring for applications, services, and infrastructure using Dynatrace.
- Create and manage dashboards, alerts, and reports to provide visibility into system performance.
- Analyze performance data to identify bottlenecks, trends, and potential issues.
Troubleshooting and Support:
- Provide technical support for Dynatrace-related issues. Research and troubleshoot with support from SMEs as needed
- Collaborate with development, operations, and support teams to resolve performance issues.
- Conduct root cause analysis for performance problems and recommend solutions.
Optimization and Best Practices:
- Develop and implement best practices for using Dynatrace effectively.
- Optimize monitoring configurations and settings for improved performance and efficiency.
- Stay updated with the latest features and updates in Dynatrace and incorporate them into the monitoring strategy.
Documentation and Training:
- Document configurations, processes, and troubleshooting steps related to Dynatrace.
- Conduct training sessions for team members on the use and capabilities of Dynatrace.
- Create user guides and manuals for internal stakeholders.
- Conduct training sessions with demo for customer
Experience:
- Proven experience in deploying and managing Dynatrace in a professional setting.
- Strong background in application performance monitoring and management.
- Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes).
- Extensive background and experience in deploying and managing across complex global environments.
- Skills:
- Proficiency in Dynatrace configuration and administration.
- Strong analytical and problem-solving skills.
- Excellent decision-making skills.
- Excellent communication and collaboration abilities.
- Familiarity with scripting languages (e.g., Python, Shell scripting) is a plus.
- Understanding of IT infrastructure, networking, and application development processes.
- Experience working with remote technical teams/resources.
- Strong communication and executive level presentation skills.
Preferred Certifications:
- Dynatrace Certified Associate
- Dynatrace Certified Professional
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